Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Centralize and Scale Your Knowledge Base.

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Kustomer

FEBRUARY 4, 2022

The Knowledge Base will curate the best CX content and insights, and deliver them directly to your inbox each month. We decided to call it The Knowledge Base because, like a good knowledge base, our newsletter will be a useful hub of information that enhances your organization’s CX. Save the date!

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TechSee

FEBRUARY 3, 2020

This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era. The generational knowledge gap in field services.

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Contact Center Customer Service Document Average Handle Time 109

transcosmos Information Systems

NOVEMBER 9, 2020

As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. Through 5 examples we will demonstrate how beneficial the knowledge base systems are for our organization and customers.

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Help Scout

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.

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Vanilla Forums

SEPTEMBER 10, 2020

A knowledge base has quickly become a must-have for any organization looking to deliver a stellar customer experience. In fact, a recent study found that 92% of people would use a knowledge base for self-service support if it was available.

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Customer Experience Customers 90

ViiBE Blog

MAY 31, 2021

Unfortunately, when an employee leaves, this knowledge often leaves with them. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire. So how does a company preserve its employee knowledge in the long term? How do you structure a knowledge base?

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SaleMove

JUNE 7, 2021

Knowledge bases (KB) and conversational AI are two ways your company can deliver consistent and timely customer service. Knowledge bases can offer valuable step-by-step instructions and details for troubleshooting and other self-serve activities. The post Conversational AI, the Answer to Knowledge Base Shortcomings?

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Financial User Experience Article Customer Satisfaction 52

Talkdesk

MARCH 10, 2020

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?

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Knowmax

DECEMBER 22, 2021

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax.

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Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

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GetFeedback

MAY 7, 2019

There is no denying the fact that we live in an era of instant gratification. The immediate response that we.

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Customer Experience Customers Article 195

ProProfs Chat

SEPTEMBER 18, 2017

It is important to note that most often this is not the fault of the customer service agent either – it may just happen that they do not have access to the latest information, or they may be relying on their own experience or personal knowledge. The Solution – A Centralized Knowledge Base. Improved Productivity.

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SaleMove

JUNE 7, 2021

The post Conversational AI, the Answer to Knowledge Base Shortcomings? What tools do you use to provide consistent answers for customers? KBs and conversational AI are two ways your company can deliver consistent service. appeared first on Glia Blog | Digital Customer Service Explained.

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Blog Customer Service Customers 52

Knowmax

AUGUST 24, 2022

The post How To Get Started With Knowledge Base For Customer Engagement? appeared first on Knowmax.

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Customer Engagement Engagement Customers 52

Knowmax

OCTOBER 10, 2022

The post 5 Reasons To Choose An AI Knowledge Base For Customer Experience appeared first on Knowmax.

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Customer Experience Customers 52

Talkdesk

MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .

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Net Promoter Score Average Handle Time Contact Center Virtual Agent 57

Knowmax

JANUARY 20, 2022

The post 4 Simple steps to curate your live chat knowledge base appeared first on Knowmax.

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Customer Service Customers 59

Amity

SEPTEMBER 18, 2017

A knowledge base has the power to greatly improve your user experience. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. Simple Design is the Key.

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Customer Satisfaction Information User Experience Loyalty 59

Knowmax

JULY 15, 2021

Knowledge base for support agents: Helps you increase CSAT by 60%.

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Call Center Customer Service Management Customer Experience 52

Knowmax

JUNE 24, 2021

Ways to increase customer loyalty using knowledge base software.

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Loyalty Customers Customer Experience 52

GetFeedback

MAY 7, 2019

There is no denying the fact that we live in an era of instant gratification. The immediate response that we.

Customer Experience 150

Customer Experience Customers Article 150

Amity

SEPTEMBER 18, 2017

A knowledge base has the power to greatly improve your user experience. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. Simple Design is the Key.

Customer Satisfaction 52

Customer Satisfaction Information User Experience Loyalty 52

Knowmax

JANUARY 26, 2021

How to organize customer service content using knowledge base?

Customer Service 52

Customer Service Customers Customer Experience 52

Knowmax

JULY 20, 2021

Knowledge base for customer support – How to create & manage effectively.

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Knowmax

JULY 2, 2021

7 Advantages Of Having An Omnichannel Ready Knowledge Base.

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Omnichannel Customer Experience Customers 52

Knowmax

DECEMBER 18, 2020

SEO knowledge base: Create Google optimized customer service content.

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Customer Service Customers 52

Knowmax

MAY 18, 2020

Benefits Of Having An Internal Knowledge Base At Enterprises.

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Customer Experience Customers 59

Bold360

NOVEMBER 25, 2019

The biggest pain point is a gap in knowledge. Often agents have difficulties accessing information, and they lack a knowledge base to leverage for quick answers. The Importance of Training and Knowledge. The post CXNext Live: New Research: How to Uplevel Employees with Knowledge Bases appeared first on Bold360 Blog.

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2011 Call Center Customer Satisfaction Engagement 40

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

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E Commerce Contact Center 2012 E-support 41

Knowmax

JUNE 19, 2020

Knowledge base: How to create one for customer service?

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Customer Service Customers 52

Knowmax

DECEMBER 1, 2020

Reduce response time with Google-like semantic search in knowledge base.

Customer Experience 52

Customer Experience Customers 52

Help Scout

AUGUST 22, 2023

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article

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2022 Article 91

GetFeedback

MAY 24, 2017

Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help.

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Article 195

Help Scout

AUGUST 22, 2023

Your knowledge base is one of the hardest working members of your team. Putting effort and energy into great knowledge base articles and organization helps it work even more efficiently. Read the full article

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Article 75

GetFeedback

AUGUST 24, 2018

Learn how to optimize your knowledge base for your customers' needs. Arming your customers with self-service content saves everyone time and energy.

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Customer Centricity Customers Article 150