Totango

JUNE 8, 2021

KR: At Monster, we measure engagement rate by the number of people that actually click through the email. KR: We tend to leverage a lot of the data to meet people where they are in the journey and trickle in other content – whether it’s video articles, training, content marketing material, etc. How do you measure engagement rate?

Customer Journey 117

Customer Journey E Commerce Webinar Communication 117

SurveySensum

FEBRUARY 16, 2023

Sreekiran KR , Senior Manager of Customer Success Operations at Trellix, comments if only 0 is colored as red and 10 is colored as green, and the rest of the scores are colored in progressive colors then that could justify the 11-point scale else a 3-point scale is also sufficient to gather customer feedback.

NPS 97

NPS Net Promoter Score Feedback Consulting 97

Strativity

MAY 30, 2018

The following companies were ultimately included in the index: Dollar Tree (DLTR), Regions Bank (RF), Amazon (AMZN), Kroger (KR), Pizza Hut (Yum Brands, YUM), Sonic Drive-In (SONC), and Starbucks (SBUX). Customer experience leading companies had an average 10-year return of 392%, over double the S&P 500 return of 190%.

2009 58

2009 Customer Experience Marketing 2018 58

Optimove

SEPTEMBER 30, 2020

n/): A legendary colossal sea monster in Scandinavian folklore that attacks ships and sailors, often portrayed as a giant octopus or squid. You don’t have to be a Northern European mythology expert to know about the Kraken.

2020 52

2020 Brands Culture Measurement 52