Experience Investigators by 360Connext

OCTOBER 17, 2018

Thanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. My 3 buzzwords: Engagement. Culture is so much more than a buzzword!

Leadership 227

Leadership Culture Customer Centricity 2019 227

Experience Investigators by 360Connext

OCTOBER 17, 2018

Thanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. My 3 buzzwords: Engagement. Culture is so much more than a buzzword!

Leadership 283

Leadership Culture Customer Centricity 2019 283

Beyond Philosophy

OCTOBER 28, 2021

In addition to oversimplifying both the concept and the solution, the third reason Customer Experience as we know it is dying is because organizations jumped on the Customer Experience bandwagon without knowing what it means. However, it would be best if they sought to increase revenues, reduce costs and improve culture.

Customer Experience 97

Customer Experience Net Promoter Score Insurance Leadership 97

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. Thanks for that.

Leadership 98

Leadership 2015 Government Books 98

ChurnZero

DECEMBER 13, 2019

Q: We have a non-existent Customer Success program and I am building it out. How do we contact existing accounts who have never had a Customer Success Manager and have been using the tool for six months? I believe that the best leaders are coaches. You can go to the best school and have a really bad attitude.

Customer Success 72

Customer Success Webinar Chief Customer Officer Customers 72

Russel Lolacher

OCTOBER 10, 2022

What is missing the mark for EX leadership and HR right now. And she’s been a been a bunch of top this and top that list for customer experience leadership. But before we get into all of that, first question, what’s one of your best or worst employee experiences? But at the same time it exists, it pushes you out.

Net Promoter Score 52

Net Promoter Score Leadership Employee Experience Culture 52

Russel Lolacher

SEPTEMBER 20, 2022

As someone challenged by it, she shares what she’s learned, what it feels like and how it shows up and how leadership can better support those with this issue. Culture co-existence of Imposter Syndrome vs unearned confidence. KeyNote – Tackling Imposter Syndrome in a HyperConnected Digital World. PLAY AND SUBSCRIBE.

Culture 111

Culture Books Leadership Employee Experience 111