Wootric
MAY 12, 2020
So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. You’ve seen a few case studies claiming it’s the only number you need to measure. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score.
BlueOcean
FEBRUARY 7, 2019
The more loyal those customers are, the more they buy. With that in mind, it’s clear that the quality of your customer experience is directly correlated with Lifetime Customer Value. (We We discussed the LCV metric in more depth in our recent blog post, The True Cost of Losing a Customer.). Sound complicated?
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InMoment XI
JANUARY 4, 2024
Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.
CSM Magazine
JUNE 12, 2015
Otherwise, you risk turning healthy customer retention rates into customer turnover turmoil, and ultimately reducing the lifetime value of your customer base. Can Any One Contact Center KPI Boost Customer Lifespan? It’s the simple question that gets to the heart of where you stand with customers.
BlueOcean
OCTOBER 6, 2020
Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes.
AskNicely
NOVEMBER 7, 2018
Lifetime Customer Value. The lifetime customer value can be measured and calculated. It’s the monetary value of a customer over the duration of their relationship with your company. Customer Advocacy Lowers Churn. Then give the customer a chance to leave a comment. Get the Book of NPS.
CSM Magazine
AUGUST 31, 2018
A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. Ineffective measurement of service.
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