ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Learn more about building customer loyalty in this ebook. Why Follow the Golden Rule?

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. Recommended for you: Agent Assist ROI Calculator. White Paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

ENGAGE.cx

OCTOBER 28, 2015

The whole idea behind attribution is to divide up credit for a conversion among the touchpoints preceding it, so a business can determine what marketing tactics are working and which are not. While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Loyalty is Not Just for Customers article. < Customer Experience ROI by Leveraging Customer Data article. Performance Management Tools Increase ROI article. Customer Centricity. Customer Experience is Decided by You article.

Article 48

Article Customer Experience 2009 White Paper 48

Confirmit

MAY 29, 2018

Organizations that understand their customer journey are much more likely to improve their products to fit their customers’ evolving requirements and therefore to foster their loyalty. Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. Demonstrating that you are willing to invest in all the tools your customers need to be successful can help build trust and loyalty and contribute to higher customer retention rates. Add Knowledge Base Links at Customer Touchpoints and Connect Them to Support Channels. Infographics.

Customer Service 62

Customer Service E-support Article Document 62