making-the-move-to-cloud-in-contact-centres-3-key-questions-to-ask 
CSM Magazine
MARCH 18, 2021
As organisations look to future-proof customer experience they are reviewing their contact centre strategies with many turning to cloud-based technology for all-round agility. Magnus Geverts at Calabrio shares his top tips for a smooth and successful transition to a cloud-first approach. 3 key questions to ask.
Eptica
AUGUST 5, 2020
Date: Wednesday, August 5, 2020 Author: Anne-Merete Jensen - Senior Business Consultant Why now is a great time to optimise your customer service – Part 3: Putting the right resources in place. In my experience there are five key areas you should focus on when it comes to resourcing: 1. Published on: August 05, 2020.
ProProfs Chat
JUNE 5, 2020
It’s clear how customers are moving from phone to chat support. Enables Direct Contact With Brands. And while brands pursued their dream to build a strong presence in the market through online exposure, they noticed a sharp hike in questions. It’s not a statement derived from the two studies above. Here’s what we aim to cover!
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