Experience Investigators by 360Connext

MARCH 16, 2015

Who says March Madness is only for car dealerships and mattress stores!? We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Customer feedback is the key to the kingdom when creating the best experience for your customers.

Events 223

Events Customer Experience Webinar Telecommunications 223

inmoment

MARCH 12, 2020

Rather, these messages are about what these organizations are doing to prevent the spread of the coronavirus (and how they can attempt to put their customers at ease during this pandemic). Customers are going to continue to consume products and services, so don’t turn off your listening programs. By proving to customers that they care.

Customer Experience 93

Customer Experience Travel Airlines Financial 93

Pink Guava

NOVEMBER 22, 2018

Start ups – Overcome your challenges with Customer Experience We have to be mindful of ground challenges that you face as founders and CEOs or leaders of start-ups. To add to this are Customer expectations that have enhanced and customers now are interacting, talking, buying through different channels, resources and devices.

Customer Experience 40

Customer Experience Definition Customer Retention 2017 40

CSM Magazine

MARCH 13, 2022

Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale. The acquisitions support Dixa’s long term vision to help brands deliver value-driven experiences for customers and service agents.

2021 52

2021 Brands 2015 Customer Service 52

Beyond Philosophy

MARCH 28, 2019

Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. We discussed uncertainty in business and Customer Experience and how to cope with it in a recent podcast. (Now, Customers are the same way. 38 seconds.

Management 143

Management Consulting Banking 2019 143

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success. ChurnZero raised a $2.5

Customer Success 98

Customer Success Metrics Net Promoter Score NPS 98