Remove mp customer-experience-strategy
article thumbnail

Transforming customer experience in local authorities

Eptica

Date: Wednesday, August 2, 2017 Transforming customer experience in local authorities. Author: Neil Cox The public sector faces three key challenges, particularly when it comes to customer experience. This can make delivering a seamless, consistent experience difficult due to the number of people and departments involved.

article thumbnail

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

Hey Team, I’m excited to share my Customer Experience Keynote presentation that I shot in St. In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience.