Customer Experience Keynote Speaker: Customer Service vs Customer Experience
Michel Falcon Experience
FEBRUARY 11, 2019
And I said, I didn’t even know how to write a proposal. I didn’t want to write the book until I had case studies in my own right. We May, uh, just last quarter, at the end of last year we said, you know what, our survey response rates for net promoter score is down. How would you answer that question?
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