Beyond Philosophy

MAY 11, 2016

Boardrooms across the world are shuddering as the Panama Papers are put online, allowing both employees and Customers to view their integrity – or lack of it! This latest round of Panama papers revelations is not good for consumer perception of the brands and now they can read them for themselves online. million) in U.K

2012 110

2012 Healthcare Consulting Consumers 110

Sampson Lee

DECEMBER 11, 2019

The two-ply toilet paper of Starbucks I’ve been asked how I define customer-centricity and had no clue until I discovered the definition given by Joseph Michelli, chief experience officer […]. In my opinion, customer-centricity has three limitations: 1. It is exclusive to service-focused/related brands. It has perplexing definitions.

Customer Success 55

Customer Success Customer Centricity Definition Customers 55

Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Competing on Analytics.

White Paper 68

White Paper Competitive Advantage Government Customer Centricity 68

InMoment XI

APRIL 26, 2022

Paper Surveys. Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys.

Customer Experience 260

Customer Experience Fashion White Paper Insights 260

InMoment XI

OCTOBER 10, 2022

WHITE PAPER. Download the White Paper. Understanding survey statistics and trends can help you get the best possible feedback from your customers, which can help you grow your business. Customer feedback can help improve your processes, decide on new features or products, and ultimately boost customer happiness.

Net Promoter Score 490

Net Promoter Score White Paper NPS 2005 490

Heart of the Customer

MARCH 28, 2018

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

White Paper 60

White Paper ROI Customer Centricity Culture 60

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

White Paper 200

White Paper Customer Retention Loyalty Customers 200

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

White Paper 200

White Paper Customer Retention Loyalty Customers 200

InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

White Paper 200

White Paper Customer Retention Loyalty Customers 200

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. At the center of the paper is the idea that we need to refocus our energies on outcomes.

White Paper 48

White Paper Engagement Customer Centricity Culture 48

InMoment XI

AUGUST 8, 2023

To learn more about what makes a great survey and how to combat survey fatigue, we’ve put together a framework in this new paper, Transactional Customer Experience Survey Best Practices. Download for free today!

Net Promoter Score 580

Net Promoter Score Customer Service Representative Feedback Touchpoint 580

Inbenta

APRIL 10, 2024

In this white paper, you’ll learn the most effective use cases of AI to improve banking relationships at scale while maintaining compliance. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

White Paper 52

White Paper Banking NPS Demo 52

InMoment XI

DECEMBER 3, 2021

“ In this white paper, you will learn: What inclusivity means for experience professionals How seven steps will help you develop an inclusive and accessible strategy What the principles of inclusive experience design are and how they benefit your organization. Want more best practices for how you can craft inclusive experiences?

White Paper 493

White Paper Brands Social Media Travel 493

Experience Investigators by 360Connext

MARCH 30, 2021

At Experience Investigators, our logo is a variation of a paper crane, and I’m often asked what the inspiration was for that. I was inspired by a man in Maryland who has a knack for making paper cranes. He’ll make them spontaneously out of whatever’s around and he gives them to people just to brighten their days.

2011 251

2011 Customer Journey Mapping 2012 Interaction 251

CSM Magazine

JANUARY 12, 2024

The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows. From order sheets to triplicate job cards, health and safety assessments to equipment certificates, Lothian has gone from 100 percent paper to 90 percent paper free the space of just 9 months. Now, it’s all gone!

2018 52

2018 Customer Relationship Management 2013 2020 52

ShepHyken

DECEMBER 7, 2023

Rounding out this less-than-rosy picture is paper waste. Despite advancements in digital technology, paper use in office settings, including call centers, remains high. The average office worker goes through about 10,000 sheets of paper per year, and almost half of this paper ends up in the trash, contributing to environmental harm.

Call Center 59

Call Center E-support E Commerce Travel 59

Clarivate

OCTOBER 31, 2023

However, by assessing the overall performance of China’s much-expanded research base across an Impact Profile, which intersperses the distribution of well-cited and less-cited papers with those of other countries/regions, we can see that its research is increasingly valued beyond its borders. in 2018 to 21.9% research landscape.

2009 75

2009 2022 2018 2021 75

CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1. So, what is the difference?

White Paper 52

White Paper Document B2B B2C 52

Chadwick Martin Bailey

APRIL 29, 2020

Let’s take, for example, the ongoing run on toilet paper. So Fogg’s model helps explain what’s going on with toilet paper, but how can it help us predict what will happen post-COVID-19 for the many industries facing disruption? And yet it can be powerful in its simplicity. Their homepage says: “We’re completely wiped out!”).

Tourism 103

Tourism Consumers Travel Entertainment 103

CSM Magazine

MARCH 25, 2024

BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems. For more information visit [link].

2013 52

2013 2018 Customer Relationship Management 2020 52

Topdown

APRIL 15, 2019

The pace of adopting digital communications continues to quicken at an astonishing rate. A recent study by Pew Research notes that, while a staggering 92% of millennials in the U.S. own a smartphone, other segments are catching up.

Communication 48

Communication Social Media Customers Customer Experience 48

Confirmit

MARCH 6, 2017

A well-designed and executed Voice of the Customer program is at the heart of any customer experience endeavor. But a VoC program does not simply appear, fully-formed at the heart of any organization, no matter how well planned it is.

White Paper 40

White Paper Financial Leadership Customer Experience 40

Beyond Philosophy

JULY 19, 2018

As the professors say in their paper: “In both parts of the experiment, status quo framing was found to have predictable and significant effects on subjects’ decision making. Let’s say you want your customers to get away from paper statements, which is far less personal and controversial than taking a kidney.

2008 199

2008 2018 2017 2014 199

Kustomer

OCTOBER 19, 2023

7,000 for Toilet Paper on Amazon A Georgia resident found herself facing a bill of $7,455 for three cartons of toilet paper she had purchased on Amazon. Frustrated and determined to resolve the issue, she attempted to contact the company that sold her the toilet paper but encountered significant difficulties in reaching them.

Customer Service 59

Customer Service Airlines Exceptional Customer Service 2014 59

Clarivate

SEPTEMBER 15, 2022

Writing a great research paper is easier when you have a timely and focused topic. Our latest Global Research Report on ocean health by the Institute for Scientific Information (ISI) identifies compelling insights that can be explored for your next research paper. You will write a better paper if you care about the topic.

Blog 59

Blog 2020 Reference Insights 59

Beyond Philosophy

JANUARY 14, 2023

For example, I like to make drawings with pen and paper during my sales presentations with a contact. Scribbling away on my pad of already scribbled paper, I know that the contact is engaged and interested in how my services will help them achieve their goals. If they do, it’s a good sign.

Presentation 97

Presentation Financial Sales Consulting 97

Beyond Philosophy

MARCH 15, 2024

They have it in a binder on a shelf back by the disconnected fax machine, just above paper files and right next to their Blackberry charger. Others think they do have a plan, even if they came up with it when the main method of communication with customers was some form of physical correspondence.

Presentation 89

Presentation Customer Relationships Customers Communication 89

CSM Magazine

SEPTEMBER 21, 2023

“We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” For more information please visit www.bigchange.com.

Management 59

Management 2018 2013 Customer Relationship Management 59

ShepHyken

SEPTEMBER 1, 2021

Even when I order toilet paper from Amazon, they send me an email to tell me it is on its way.” . Yes, my client was comparing the delivery experience of a half-million-dollar medical X-ray machine to toilet paper. . “I can’t believe we weren’t notified that it was going to be delivered. Here is the point.

B2B 142

B2B Healthcare Customer Service Training Retail 142

Clarivate

NOVEMBER 15, 2022

The exceptional individuals designated Highly Cited Researchers 2022 have published multiple highly cited papers, ranking in the top 1% by citations for field and year over the last decade. For the past several years, we have excluded from our analysis highly cited papers that have been retracted.

2022 111

2022 Government 2021 2019 111

CSM Magazine

APRIL 18, 2024

The system has already helped the Essex-based company offset more than 200 tonnes of CO2 and achieve net zero running for its fleet of vehicles, as well as reducing paper use by around 20,000 sheets a year.

Management 52

Management 2009 2018 Customer Relationship Management 52

Maru Group

DECEMBER 13, 2022

Use your KPI metric wisely : Don’t be obsessed with metrics such as the Net Promoter Score, which we have proved (link to paper) are less effective at measuring specific interactions. Download our paper. Instead, we can advise on when to consider other metrics, such as Customer Effort or Customer Satisfaction on the day.

Consumers 84

Consumers Net Promoter Score Touchpoint Financial 84