ChurnZero

JANUARY 8, 2021

He will not only make SurveyMonkey more customer-centric but will also play an integral role in representing customer needs in partnership with our product, engineering and design teams as they continue to build on our CX offering, the GetFeedback platform.”. Phillip Graham, Vice President of Customer Success & Partnerships, Hubb.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Integrity Solutions

AUGUST 19, 2019

As bankers struggle to meet a broader range of lifecycle needs, Accenture found that 27% of consumers are out shopping for better deals, and 31% find that it’s not too much of a hassle to switch. The true differentiator that can counteract the switching is the one thing every banker can control: the customer experience.

Banking 48

Banking Financial Loyalty Culture 48

Magellan Solutions

FEBRUARY 15, 2024

The partnership enabled Cigna to scale its operations and reduce costs while maintaining quality. The partnership was successful in improving Cigna’s operational efficiency. Accenture established a dedicated delivery center to provide services like financial reporting, billing, payroll, and reconciliations for Maxicare.

Call Center 52

Call Center Healthcare Hospitality Insurance 52

CSM Magazine

JUNE 11, 2019

AI enabled customer service technology, such as Google’s AI enabled contact centre solutions , in partnership with Mitel, have the ability to route social interactions in the same way as all other media. Routine tasks/questions can be managed by a virtual (AI) agent and, if needed a real-life agent can be brought into the conversation.

Social Media 40

Social Media Virtual Agent 2019 ROI 40

Bizagi

MARCH 11, 2020

As Accenture states, “Intelligent automation will enable insurers to analyze huge volumes of complex, real-time data and make myriads of swift, far-reaching decisions across their organizations. They’ll be able to use this capability to develop new products, enter additional markets and forge strategic partnerships.”.

Insurance 59

Insurance Document Omnichannel Technology 59

ChurnZero

FEBRUARY 1, 2019

Harnessing decades of experience and impact at MicroStrategy, Guidance Software (now Opentext), and RichRelevance, Amanda delivers true partnership as she works with Lucidworks customers to optimize the impact of technology innovation and accelerates business results. She began her career with Accenture. Jill holds a M.S.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Avaya

SEPTEMBER 6, 2018

A recent report from Accenture shows that most companies are confident in their technology, processes, and organization as it relates to CX. They’re focusing less on price points and more on touchpoints. The way I see it, companies won’t make it to 2020 if they don’t start adapting now. Good, right? Still struggling?

Insights 43

Insights 2020 Communication Customer Expectations 43

Magellan Solutions

AUGUST 31, 2022

6) ACCENTURE & HERTZ . Accenture’s outsourcing agreement with Hertz is a clear example of the need for improved communication and project management in outsourcing. . In order to modernize its website and mobile apps, Hertz recruited Accenture in 2016. They consequently sued Accenture for $32 million in April 2019.

2004 75

2004 Banking E Commerce Events 75

Natalie Petouhof

MAY 11, 2016

Replacing McKinsey and Accenture in many digital transformation projects, they are looking to lead the digital transformation. I look forward to see what comes of their partnerships and their vision. They were based for on-premise installations. Enter the cloud and everything changed.

Roadmap 40

Roadmap Innovation Culture Definition 40

Currency Alliance

DECEMBER 7, 2021

If a company’s product or service is truly unique, they probably don’t have a loyalty program in the first place (think Apple, Accenture, Google, Tesla). In fact, at the Loyalty Summit conference in London last month, the common theme was how important partnerships had been during the past two years. Given the pace of change in….

2030 52

2030 Loyalty 2022 Loyalty Programs 52

C Space

SEPTEMBER 3, 2020

The podcast has been produced by Vox Creative , the news outlet’s brand studio, and is Vox Media Podcast Network ’s first original series produced in partnership with a brand. Since May, Accenture has been surveying close to 1,000 CEOs about their feelings on the economic impact of the pandemic.

2020 40

2020 Brands Sports B2C 40

Currency Alliance

JUNE 11, 2019

For very large businesses, this happens by leveraging their partnerships with other brands. These are just a few partnerships – but imagine if a customer could earn the same loyalty currency across 70-90% of their monthly discretionary spending. You can read our article on loyalty coalitions to find out more. This is highly achievable.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Currency Alliance

APRIL 11, 2018

This is probably why, according to a 2017 Accenture study , “23 percent [of consumers] demonstrate a negative or non-existent reaction to companies’ loyalty efforts.”. Brand partnerships are, inherently, a public step out of your ivory tower. Each cobranding effort exposes your precious brand to the fortunes of anther.

Consumers 45

Consumers Brands Loyalty Loyalty Programs 45

Currency Alliance

JUNE 19, 2019

Asia Miles, the loyalty program of Cathay Pacific airline group, teamed up with Accenture to do just this. The idea of doing this practically for free (less the cost of integrations and partnership agreements) demonstrates just how profitable loyalty can be – if you have the right coalition partners on board.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

SuiteCX

JANUARY 19, 2015

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Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40

Currency Alliance

DECEMBER 13, 2018

Nothing quite as exciting has yet happened in the energy sector, but a slew of loyalty content from B2B consultancy and technology firms– Accenture[xv], Atos[xvi], etc. Given the tools, partnerships, and tried-and-tested strategies now a brand’s disposal, it’s almost becoming more difficult not to know a great deal more.

Loyalty 45

Loyalty 2019 Loyalty Programs 2018 45

CSM Magazine

MAY 21, 2019

The partnership between Nike and Jordan not only blossomed, it turned into Air Jordan , a subsidiary company worth multiple billions. Gillette, Gatorade, Accenture, and General Motors all dropped Tiger in order to avoid the negative perceptions. Then Michael Jordan came along. Nike was hoping to expand into a lot of new markets.

Advertising 40

Advertising 2005 2009 Sports 40

Circular Edge

JUNE 5, 2019

Most CFOs say that helping their business develop strategies for growth is a top priority , per Accenture. After years of defensive strategies, CFOs are squarely focused on helping grow their business. To accomplish this, CFOs must partner with management teams across the organization to align everyone in achieving the same goals.

White Paper 40

White Paper Document Demo Metrics 40

C Space

JUNE 17, 2020

A report by Accenture published on Wednesday predicted that cash usage would fall by an average of 30 per cent across Europe this year. Campaigners have raised concerns that rapid changes in cash usage risk excluding older and more vulnerable customers. Clough sounds a cautiously optimistic note.

2020 52

2020 Brands Sports Government 52

Gainsight

NOVEMBER 30, 2020

[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights. Customer Success grew from a front-line role to a company-wide strategy, as evidenced by work from McKinsey , Bain , BCG , Deloitte , Accenture , Forrester , Gartner , and others.

Customer Success 101

Customer Success 2013 Books Events 101