BlueOcean

OCTOBER 17, 2023

– EY – But the reality of achieving these varying ESG standards is deeply complex. We already tagged PwC and EY in this post – and obviously, they are world leaders in assisting organizations on this journey. At Blue Ocean, we talk often about the importance of strategic partnership and cultural alignment.

Government 177

Government 2004 Automotive Customer Care 177

CSM Magazine

JUNE 1, 2021

Medallia was joined by Microsoft and EY Canada as sponsors of the research. Conducted by Customer Service Professionals Inc in partnership with Medallia, Microsoft, and EY Canada, the study surveyed 400 organizations across Canada at the height of the pandemic. Date: June 3, 2021. Time: 1PM – 1:45PM EST. Platform: WebEx.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Lithium

FEBRUARY 23, 2022

Join us as we discuss: Building the Zoom community in under five months and k ey takeaways for navigating a community’s hyper-growth phase. The importance of partnerships inside, and outside your brand. Giving your community a proper team to share the workload. Blending a variety of metrics to define success accurately.

Connections 52

Connections Banking Metrics Measurement 52

Forrester's Customer Insights

JULY 12, 2023

It joins Deloitte, EY, and PwC in stating its intent of over $1 billion investments in AI. KPMG expects that its $2 billion investment “through an expanded partnership with Microsoft” will generate $12 billion over that […]

Customers 49

Customers 49

Bizagi

MARCH 11, 2020

They’ll be able to use this capability to develop new products, enter additional markets and forge strategic partnerships.”. The successful claims operation will be able to identify valuable data from all available resources, and use this to provide a more effective customer experience,” reports EY in its ‘The future of claims’ report.

Insurance 59

Insurance Document Omnichannel Technology 59

ClearAction

AUGUST 16, 2019

3 Wikipedia: Customer Engagement , quoting Richard Sedley, CEO of EY-Seren. Leaders take a more long-term approach to measuring the business value of customer engagement, focusing more on overall retention or churn versus a one-time purchase.” 2 Customer Experience Definition , ClearAction Continuum.

Customer Centricity 48

Customer Centricity Customer Engagement Engagement 2018 48

C Space

AUGUST 15, 2018

EY it appears, agree. Today, Rockar has a partnership with Jaguar Land Rover. Trust is an emotion, so only by starting with and focusing on the emotional drivers of trust with customers – by both incentivizing auto dealers to build trust and measuring their success – will things shift.

Automotive 40

Automotive Retail 2018 2015 40