Customer Bliss

JUNE 13, 2018

If you’ve been listening to, or been a guest on my podcast, The Chief Customer Officer Human Duct Tape Show , then you know that the last question I like to ask is: what do you know now that you wish you knew then ? Know Who To Dance With. Find that person and get them on your team; know who to dance with.

Customer Experience 214

Customer Experience Chief Customer Officer Leadership B2B 214

Customer Bliss

MARCH 28, 2018

If you’re leading customer experience work within an organization, one of the keys to success is to listen to others. The CX leaders who have been guests on my podcast, always stress the importance of maintaining relationships with internal and external stakeholders in order to advance the work.

B2B 171

B2B Chief Customer Officer Net Promoter Score Culture 171

SmartKarrot

NOVEMBER 2, 2020

The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this context, we reached out to business owners, influencers, startup founders to know what customer retention tactics they are using in the coronavirus pandemic. What do Experts have to say?

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21