BlueOcean

DECEMBER 13, 2022

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. Customers now expect reciprocity in the loyalty relationship. loyalty programs on average.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Integrity Solutions

DECEMBER 12, 2022

But we all know that sales success is truly an ‘inner game’ To reach the highest levels of success, you must address not just how, but also why they sell to unlock the potential that resides inside each of your salespeople. You can think of the traditional approach to B2B sales like fishing with a net.

B2B 52

B2B Sales 2020 Books 52

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Engaging your investors starts by understanding what they care about. Engaging your investors starts by understanding what they care about.

Metrics 98

Metrics Customer Success Engagement Customer Satisfaction 98

Gainsight

APRIL 14, 2022

Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. We’ve worked with a lot of companies making the transition to onboarding CS Ops and are sharing our best tips for building out your CS Ops team for the first time.

Chief Customer Officer 52

Chief Customer Officer Leadership Customer Success Roadmap 52

ChurnZero

OCTOBER 25, 2019

Q&A: Rethinking Customer Onboarding to Accelerate Success. . Increasingly, Customer Success teams talk about helping customers successfully achieve their desired business outcomes, yet they do very little during onboarding to help customers achieve the results they require. Where do you fall?

Webinar 49

Webinar Customer Success Customers Chief Customer Officer 49

Playvox

MAY 2, 2023

But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure.

Contact Center 52

Contact Center Omnichannel 2022 Competitive Advantage 52

Playvox

DECEMBER 15, 2022

Let’s face it, the call center of yesteryear is not wholly relevant when looking at customer service operations today. For convenience, I’ll use the term “contact center,” but what does a modern contact center or customer support center look like? Many have shifted so that digital channels make up the bulk of their customer contacts.

Contact Center 72

Contact Center Multi-Channel Average Handle Time Omnichannel 72