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Old School Ideas Can Have Big Impact?

ShepHyken

We would type letters and thank-you notes on a piece of paper, without spell-check. So, I decided to conduct an informal poll with some friends and colleagues. She looked at it with amazement and asked, “Dad, what’s this?” I explained it was what we used before computers and keyboards were invented. She asked if she could play with it.

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5 Top Customer Service Articles of the Week 11-14-2022

ShepHyken

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

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9 Best Customer Success Communities in 2022

Totango

Soliciting CS opinion polls. The Totango online community includes our blog and other resources such as white papers, reports, on-demand webinars, and a learning hub to help you get the most out of our CS platform. Providing a forum to share CS strategies, tips, and best practices. Promoting CS thought leaders. Supporting CS research.

2022 115
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Supply and Demand: Why Consumers Desire Mobile Payments and E-Receipts

Win the Customer

If you have an email list for your customer base, poll them on which option they would use most. Meanwhile, traditional payments often require waiting for cashiers to reload paper into the register, troubleshooting why receipts aren’t printing and tearing them off for signatures. Quick E-Receipts. Streamlined Loyalty Programs.

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4 Factors that Drive Great Customer Experience And Commerce

Natalie Petouhof

Below are some of the highlights of the research and a link to a snapshot of the paper is here. References: Harris Poll Research and Primary Constellation Research. Tweet We just finished some new research that shows the correlation to customer experience and commerce / revenue. Know who the most profitable customers are online.

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The Problem with Self Service

Beyond Philosophy

Parature’s complimentary white paper “ Getting More with Self-Service ,” the Service Council reports their recent poll respondents ranked the following as the top three challenges for their Self-Service Channels: Message constancy. Information accuracy.

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Government Customer Service: Lead the Campaign to Improve Public Perception

Tricia Morris

What’s Causing the Drop in the Polls? What’s causing the drop in customer service polls, even as most agencies have been making strides over the last several years to improve? In the 2016 customer service polls, where will your organization and government customer service stand? From Dark Horse to Front Runner .