Qualtrics

JANUARY 9, 2019

It’s also a cause of product failures. While tribalism may be the greatest productive force to ever exist for humans, it is also a key driver of product failures. Because as humans commingle, they begin to think alike, forming a hive mentality. This hive mentality can lead to product failures.

Advertising 20

Advertising Competitive Advantage NPS Sports 20

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Books 80

Books Blog Management Leadership 80

Bold360

MARCH 19, 2020

In three energised roundtable discussions at the Retail Hive Exchange, Dan Brazil and I represented Bold360 and heard about the challenges and opportunities that retailers encounter when considering using automation and how to deliver the best balance with customer touchpoints.

Retail 52

Retail Customer Journey Touchpoint Consumers 52

Win the Customer

FEBRUARY 3, 2016

Hively is big on team motivation. In a supportive environment, Hively encourages and rewards employees, and real-time feedback directly to support teams allows staff to act on customer information and address any negative responses. Gamification’ facility to boost the productivity of support teams through motivation and awards.

Net Promoter Score 64

Net Promoter Score Customer Experience Social Media Feedback 64

SmartKarrot

FEBRUARY 10, 2022

Role: VP, Customer Success Location: Reno, NV Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Ensuring smooth customer transitioning and training as the product develops.

Customer Success 19

Customer Success Customer Satisfaction Metrics B2B 19

Russel Lolacher

JUNE 5, 2022

It’s almost like a hive mind in there. It’s almost like a hive mind in there just. You should have some type of productivity you’re selling, you’re supporting, you’re doing you’re processing claims Jeremy is something that’s quantifiable, as opposed to well, it was 807.

Communication 93

Communication Technology Culture Employee Experience 93

Guavus

JULY 16, 2020

Guavus, a pioneer in AI-based analytics, today announced Guavus-IQ — a comprehensive product portfolio that provides a unique, multi-perspective analytics experience and real-time insights for CSPs in the areas of their network behavior and subscriber experience with respect to network and services provided.

Insights 69

Insights Events Measurement Marketing 69