resources ebooks guide-for-effectively-measuring-and-tracking-contact-center-kpis 
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Identifying top talent starts with the right key performance indicators (KPIs). Do the KPIs you use now to measure employee performance accurately reflect each agent’s real value? Your goals should guide your KPIs.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.
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