resources key-account-management-blog your-guide-to-the-key-account-management-maturity-model 
CustomerSuccessBox
FEBRUARY 28, 2022
This is why the blog explains why the ‘ LAER model in Customer Success’ is too important a topic to ignore. This is why the blog explains why the ‘ LAER model in Customer Success’ is too important a topic to ignore. As a Customer Success professional, you’d know how difficult it is to expand your customer base.
Amity
OCTOBER 12, 2017
As someone who studied history, I preferred to use facts and evidence rather than theories and methodologies as the main guides in my decision-making process. The model I’ve created isn’t a major divergence from these approaches with the exception being the cyclical nature of this framework.
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Gainsight
DECEMBER 10, 2018
Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. It’s not enough to be “nice” to your clients, you need to have the bravery to be prescriptive. Click here to read the blog.
Amity
OCTOBER 12, 2017
As someone who studied history, I preferred to use facts and evidence rather than theories and methodologies as the main guides in my decision-making process. The model I’ve created isn’t a major divergence from these approaches with the exception being the cyclical nature of this framework.
CSM Practice
FEBRUARY 20, 2020
This relationship-driven engagement model becomes difficult as the customer base becomes larger and more diversified. The solution to this challenge is to switch to a proactive data-driven customer success engagement model that allows for better optimization of customer success efforts. So why obsess over data and strive for maturity?
CSM Practice
SEPTEMBER 25, 2019
The subscription model has changed everything. With it, customers can either choose to retain your services as a business or simply churn and choose another. A good customer success manager (CSM) must understand the factors that result in churn and how to overcome these factors by taking customer success to the next level.
GetFeedback
JANUARY 19, 2020
To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . I wasn’t so sure I wanted to “tell others” about my stay.
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