resources webinars setting-your-cx-resolutions-budget-operation-trends-for-the-new-year 
Playvox
NOVEMBER 30, 2022
If your full-time employee count (FTE) is consistently under or over your annual capacity plan, you need Radically Operationalized Capacity Planning. While this approach may require entirely new thinking for some contact centers, its potential benefits are significant— and worth the shift. Why Overhaul Capacity Planning Now?
RapportBoost
DECEMBER 10, 2018
Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!
Kustomer
FEBRUARY 19, 2024
Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time.
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