Remove resources white-papers define-your-vision-for-cx-greatness
article thumbnail

The 4 stages of contact center maturity and how to use them

Talkdesk

Customer experience (CX) is critical to retaining and driving business and the mandate to improve it is constant. If your CX isn’t building brand love and loyalty, it’s time to transform your CX strategy to align with your company’s business goals and impact the bottom line.

article thumbnail

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. Anna Morrish. Manick Bhan. Jack Barmby. Asaf Darash.