InMoment XI
OCTOBER 24, 2023
By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.
ChurnZero
MARCH 31, 2020
7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. No worries, if you missed the webinar, you can view it on-demand here. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.
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Talkdesk
JANUARY 12, 2018
In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.
Talkdesk
JANUARY 12, 2018
In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.
Calabrio
NOVEMBER 1, 2016
Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Watch the full webinar. Launching a #cctr #analytics program?
Gainsight
MARCH 21, 2019
Number One: No return on investment—no return at renewal. On the other hand, how well do you know your product roadmap? Are you communicating it to your customers through regular webinars and demos? Watch the webinar version of this post! Want 3 more churn causes?
SurveySensum
FEBRUARY 14, 2024
This can include customer support, tutorials, webinars, and documentation. It tracks feedback on these skills over time, offering a clear roadmap for professional development. Support and Training: Look for tools that provide comprehensive training and support resources for effective utilization by both managers and employees.
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