Customer Bliss

JUNE 4, 2019

In our lives as customers, we find hope, encouragement, and joy in companies who act with “congruence of heart and habit” – taking actions at work grounded in what they learned at home. ” Celebrate Kindness, Retain Employees. It’s no wonder they have an unheard of 4% turnover of employees.

Chief Customer Officer 149

Chief Customer Officer Innovation Books Metrics 149

Customer Bliss

JULY 24, 2018

And a recent study reveals that patterns in human brain activity associated with empathy and caring are also associated with value and reward. And as employees , we are drawn to companies that allow us to do so. However, not all companies behave in this manner when it comes to their customers and employees. What is Care?

2007 161

2007 Customer Satisfaction Customers Loyalty 161

Kristina Evey

MAY 1, 2018

Culture includes the organization’s vision, values, norms, systems, symbols, language, assumptions, beliefs, and habits. If you find yourself in the latter position… take heart, all is not lost. Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. .

Customer Experience 73

Customer Experience Culture 2004 Leadership 73

Kristina Evey

JUNE 13, 2018

Culture includes the organization’s vision, values, norms, systems, symbols, language, assumptions, beliefs, and habits. Should you find yourself in the latter position… take heart, all is not lost. Shownotes … In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX.

Customer Experience 48

Customer Experience Culture 2004 Definition 48

Kustomer

DECEMBER 9, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jeanne Bliss to discover what it means to be a customer-centric company and to discuss how companies succeed when their employees are trusted and given room to grow. Placing Trust in Your Employees.

Airlines 98

Airlines Books Hospitality Customer Service 98

Kustomer

MAY 7, 2020

Enabling Employees and Asking Probing Business Questions. Enabling Employees and Asking Probing Business Questions. One of the first pillars in Jeanne’s book is the importance of enabling employees to rise up to be the “good guys” in terms of customer service. Jeanne Bliss wrote Would You Do That to Your Mother?

Airlines 64

Airlines Books Hospitality Customers 64