TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. As a visual platform, TechSee converts phone calls into live augmented reality sessions and enhances service automation by bringing computer vision AI to chat and automated workflows.

Connections 206

Connections Contact Center Average Handle Time Omnichannel 206

BlueOcean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

Customer Care 177

Customer Care Document Sports Communication 177

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. From processing orders to troubleshooting website glitches, the demands on your support team can be relentless. With over 1.75

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

Kustomer

FEBRUARY 11, 2024

Zendesk is, without any doubt, a powerhouse customer service platform. After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

TechSee

APRIL 9, 2024

In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. SMB SMB help desk software is designed for smaller businesses with one focus – efficiently handling support requests.

2024 98

2024 Multi-Channel Omnichannel E-support 98

TechSee

JULY 28, 2023

Alongside this, advancements in artificial intelligence (AI) and computer vision technology have revolutionized support centers, field service, and self-service in the electronics industry. AI-powered solutions, such as computer vision, play a pivotal role in enhancing support centers and self-service experiences.

Consumers 206

Consumers 2021 Innovation Customer Centricity 206

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Travel 205

Travel Document Customer Satisfaction Communication 205

TechSee

MAY 18, 2023

It allows customers to connect with support agents or field technicians, who can guide them through complex processes or troubleshoot issues using live video streams and advanced tools, offering both self-service and full-service options. That answer is down to a few key reasons.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost.

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

TechSee

APRIL 22, 2024

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). For CX enhancements to truly impact your business, they must be readily adopted by both customers and service agents. Already have a mobile app? No SMS or new browser tab needed!

Innovation 109

Innovation Download Sports Technology 109

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?” So, why do they matter?

Customer Service 139

Customer Service Net Promoter Score Customer Service Representative NPS 139

Retently

MARCH 26, 2024

It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. For instance, a healthcare provider might seek a platform that complies with specific regulatory standards, while an educational institution might look for features that cater to academic research.

2024 78

2024 Multi-Channel NPS Feedback 78

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. These issues can cause burnout and reduce efficiency, negatively affecting customer service outcomes.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. It could be the difference between a retained customer and a lost one.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

Team Support

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. As the market becomes more competitive, the focus has shifted towards not only attracting customers but also retaining them through exceptional service experiences.

Customer Service 52

Customer Service User Experience Touchpoint Competitive Advantage 52

CSM Magazine

APRIL 16, 2024

By integrating AI tech into online gambling, the gaming experience is lifted to a whole new level; players enjoy tailored customer service and the overall operations of the casinos become more efficient. A reliable and responsive customer support system is often regarded as a hallmark of legitimate platforms.

Customer Experience 52

Customer Experience User Experience Interaction Customers 52

Team Support

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. The real icing on the cake?

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

Team Support

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. The real icing on the cake?

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

Team Support

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!

Demo 52

Demo Customers Loyalty Information 52

ShepHyken

JANUARY 8, 2024

What types of customer support tickets can be automated with the help of AI? How are large companies incorporating AI into their customer support platforms? What is the impact of AI automating simpler customer support tasks? How can AI help agents focus on high-value tasks in customer service?

Customers 80

Customers Customer Satisfaction Technology Customer Service 80

Kustomer

JANUARY 8, 2024

Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives. Ticketing System Zendesk ’s ticketing system is at the core of email or chat-based customer support. Real-time messaging and chatbot functionality.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Team Support

JULY 25, 2023

As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. Yet, a major challenge is the technology customer support agents use, which slows down productivity. Siloed systems is one of the most prominent obstacles customer service teams face today.

Poor Customer Service 98

Poor Customer Service Customer Satisfaction Demo Customers 98

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

2024 78

2024 Innovation Customer Service Omnichannel 78

SurveySensum

MARCH 20, 2024

It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Kustomer

FEBRUARY 29, 2024

One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. This integration not only allows support teams to view customers’ purchase history from within a ticket but also to perform actions such as creating orders and issuing refunds. However, it may not be as suitable for managers.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Kustomer

MARCH 19, 2024

Late last year, we introduced KIQ Customer Assist , an AI-powered self-service bot, which has increased efficiency by 45%. Balancing Personalization With Agent Efficiency With KIQ Agent Assist, businesses benefit from: Efficient resolution: Customer support has long been associated with notoriously long wait times. Not anymore.

Metrics 69

Metrics Webinar Interaction Loyalty 69

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Team Support

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.

Social Media 97

Social Media Metrics Customer Satisfaction Culture 97

TechSee

MARCH 21, 2024

However, the installation process for fiber optic services, particularly for residential customers, often presents significant challenges. For customers, the excitement of upgrading to a faster, more reliable internet service quickly diminishes when faced with complex setup procedures, unclear instructions, and other technical difficulties.

Contact Center 124

Contact Center Customer Satisfaction Demo Download 124

BirdEye

DECEMBER 22, 2023

It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. Birdeye – all-in-one platform Improve customer communication with Birdeye. Therefore, choosing the right phone system is critical for any small business.

Communication 111

Communication Demo Call Recording Connections 111

CSM Magazine

APRIL 18, 2024

CPaaS stands for Communications Platform as a Service. Businesses can customize the service to fit their unique needs and adjust usage on the fly—all without the heavy lifting of developing and maintaining the technology themselves. CPaaS platforms offer pre-built widgets and tools that can drastically reduce development time.

2029 52

2029 E Commerce Healthcare E-support 52

CSM Magazine

APRIL 24, 2024

Regardless of the product or service a company provides, its emotional connection with customers is truly important, since it gives the impression that your business has a face and nature, and it cares for people, being determined to create value for them. For some businesses, it’s a group of people that purchases things and uses services.

Customer Service 52

Customer Service Customer Relationship Management Customers User Experience 52

Team Support

JANUARY 9, 2024

There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.

Technology 59

Technology Call Center Social Media 2007 59

Team Support

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Is your company prepared to deliver exceptional post-sale customer support?

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105