CSM Magazine

JUNE 25, 2021

David Grimes, CEO and Founder of Sorted offers some key tips to retailers on how to reduce high WISMO and WISMR contact rates while at the same improving the customer experience. More precisely, ‘Where is my order’ (WISMO) or ‘where is my return’ (WISMR) queries are often topping the charts, making up to 80% of enquiries.

Retail 76

Retail Average Handle Time Competitive Advantage Omnichannel 76

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more. Anna Morrish.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. Budgets have been compromised and priorities have moved online. In this mix, it is necessary to find efficient ways to sustain your business.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21