Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? VP of Customer Experience, Compellon.

B2C 49

B2C Customer Retention Brands Social Media 49

Comm100

NOVEMBER 3, 2017

This approach ensures that every individual has just the right skills and savvy to represent their companies responsibly in a social media context. Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc.

Social Media 45

Social Media Marketing Customer Service Training Customer Service 45

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Bribing customers is easy and, as with most easy initiatives, not very profitable. Actually, they do. Extra what?

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Pointillist

NOVEMBER 11, 2019

By Stephanie Ventura Metrics tracking is a vital element of every call center. FCR has strong links to customer satisfaction, service efficiency, and service costs. It is the only performance metric that “has an effect on almost every other meaningful statistic and measurement in the call center.” The reason?

Call Center 74

Call Center Metrics Multi-Channel Banking 74

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. Can you tell us about your responsibilities at Uberflip?

Customer Success 0

Customer Success Customers Definition Metrics 0

Kustomer

NOVEMBER 25, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Christine Deehring from Bump Boxes to explore the secrets to optimizing customer experience. Learn how Christine successfully elevates her customer service team’s efforts by listening to the podcast below.

Customer Experience 98

Customer Experience Culture Customers Feedback 98

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. Again, it depends.

B2B 40

B2B Customer Experience Customers Insights 40

Russel Lolacher

OCTOBER 10, 2022

Office Home, top of my roof…it’s changed. She’s the Vice President of Marketing agent and customer experience at live ops Inc, founder and host of the doing CX right podcast. Wow, another acronym. Let’s call this customer experience Professionals Association. It’s changed. Russel Lolacher.

Net Promoter Score 52

Net Promoter Score Leadership Employee Experience Culture 52

delighted

JULY 19, 2019

You likely have heard the term “customer experience” or CX for short, and thought, “of course we want to continually improve and offer the best customer experience possible.”. But, what does Customer Experience (CX) actually mean? And what about all these other acronyms customer experience experts toss around?

Definition 56

Definition Customer Experience Net Promoter Score Customer Journey Mapping 56

Grade.us

MARCH 3, 2020

Most of your competitors don’t know how to use their platform properly. Most of your competitors don’t know how to use their platform properly. You can use their platform to rapidly attract and convert new clients, the kind of high-value clients your real estate firm needs to scale growth. The bad news?

Advertising 27

Advertising Sales 2019 Social Media 27

SmartKarrot

SEPTEMBER 8, 2020

If you are into customer success, then you understand the need of demonstrating value to the client on a timely basis. A QBR is a quarterly review meeting you hold with your customers. In a typical quarterly business review presentation, you go through all the progress made in the last 90 days and your plan for the next 90 days.

Customer Success 10

Customer Success B2C Feedback Workshop 10