Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates
CSM Magazine
SEPTEMBER 10, 2021
Over five million people globally work as call centre agents, including 1.3 Training, coaching, legacy technology, and lack of career opportunities top the list of issues for agents along with handling irate customers. It’s a mentally challenging job being on the front line of helping people. million people in the UK.
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