CSM Magazine

NOVEMBER 18, 2020

Agents working from home and changes in customer expectations are just two of the challenges that organisations face. Ed Creasey of Calabrio discusses how successful Customer Service Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times. Good communication is key.

E-support 52

E-support Customer Journey Mapping Return on Investment Competitive Advantage 52

Kustomer

DECEMBER 16, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by James Dodkins , who is a retired heavy metal rockstar and CX expert. His experiences touring the world ignited his passion for helping businesses show up for their customers.

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Measurement Customer Success Communication Customer Experience 98

Kustomer

JULY 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by James Dodkins to explore a new way of creating a powerful customer experience. With a unique background, James has made himself into a prominent figure in the customer service world. The Role of Compensation in PXR.

Customer Experience 52

Customer Experience Customers Measurement Communication 52