CSM Magazine

FEBRUARY 11, 2020

New report further establishes the need for building seamless customer experiences across all channels and touchpoints. UJET Inc. , Click here to Download a copy of the UJET report: Optimizing Channels for Customer Support. The importance of delivering a branded, VIP-like customer experience is more important than ever.

E Commerce 64

E Commerce E-support Transportation Insights 64

UJET

NOVEMBER 19, 2020

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Privacy by Design.

Contact Center 82

Contact Center Customer Service Document Average Handle Time 82

UJET

NOVEMBER 19, 2020

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Privacy by Design.

Contact Center 82

Contact Center Customer Service Document Average Handle Time 82

Kustomer

JUNE 10, 2021

Vasili is the Chief Operating Officer at UJET, a partner of Kustomer, creating a product that delivers the ultimate experience for the modern consumer. For nearly 30 years, experts in the CX industry have heard rumors that voice as a communication channel is dead and useless for navigating customer problems. Is Voice Dead?

Contact Center 97

Contact Center Consumers Technology Interaction 97

UJET

OCTOBER 22, 2020

Embraces Mobile as More Than a Channel. And savvy brands understand that mobile is more than just a channel; it’s a paradigm shift in the way we, as people, interact with each other—and with the brands we love. partnered with UJET to roll out a unified customer experience in just 30 days.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

UJET

JUNE 9, 2020

With digital transformation and the move to the cloud more important than ever before, customer support has truly grown beyond on-premise platforms, disjointed channel support, and patchwork APIs to connect different systems. UJET has first-hand experience with helping our customers move towards cloud-native customer support.

Customer Success 96

Customer Success Contact Center Omnichannel 2020 96

UJET

OCTOBER 22, 2020

Embraces Mobile as More Than a Channel. And savvy brands understand that mobile is more than just a channel; it’s a paradigm shift in the way we, as people, interact with each other—and with the brands we love. partnered with UJET to roll out a unified customer experience in just 30 days.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72