values 
InMoment XI
FEBRUARY 25, 2022
Do companies recognize the high customer experience (CX) value of employee advocates? Chief among these is that, beyond skills, everyday performance, and even commitment to act in the best interest of their employers, employees have natural tendencies and abilities to deliver customer value, fueled by emotion and subconscious intuition.
InMoment XI
JANUARY 12, 2023
While cross-selling and upselling existing clientele is certainly important, there’s actually a much more holistic (and ambitious) way to approach new business opportunities within your customer base: drive customer lifetime value (CLV). The Customer Lifetime Value Journey. Letting Customers Tell Success Stories.
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InMoment XI
MAY 10, 2022
Each employee—from the leadership to the frontline—has a personal stake and interest in building success through differentiated offerings and positive customer experiences , all while upholding the brand’s values. We have five strategies you can deploy to get your employees to uphold your brand’s values with pride!
Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
ShepHyken
OCTOBER 10, 2023
If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant. How do you define that value? It’s simple.
Bill Quiseng
MARCH 15, 2022
Customers want the best value for their experience, not the best price for your service or product. Because culture is defined as core values plus behaviors, I needed a statement that nicely summarized the fact that the culture drives value – for employees, for customers, and for the business. Yes, values do create value.
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The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. It delivers a comprehensive guide to moving the needle on your customer learning program. You’ll learn: The roadmap for how superior customer learning programs grow.
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Retail customers value price above everything, but the importance of other factors varies for different brands.
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Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Make 2024 the year of ROI!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
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It will: Debunk common learning monetization misconceptions Detail several monetizing strategies Help you rethink the true value of your learning program Download Now
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With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning alongside real-world examples.
Advertiser: ZoomInfo
However, you might be able to squeeze more value from the tools and processes you’re already using. When times are tough and marketers are asked to do more with the same (or less), we have to make tough choices. Here are 7 creative ways marketers can work smarter (not harder) - with the resources you already have!
Advertiser: ZoomInfo
The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. Download the report to learn more!
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