Up Your Service

APRIL 30, 2019

A cascade of water pours down 40 meters from roof to basement, creating the world’s largest indoor waterfall. Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. Please share your comment here. This space for the world to gather was built outside the transit area.

Travel 74

Travel Engagement Books 74

Zeisler Consulting

MAY 25, 2021

Aside from that, though, the purpose was to supplant, or perhaps offer an alternative to, the traditional waterfall-style of project management (thnk PMP), at least as pertains to the development of computer software.

2001 93

2001 Definition Article Connections 93

Cyara

NOVEMBER 13, 2018

Of course, this is hard to achieve because that legacy thinking—such as Waterfall or command and control—is the only thing anybody who's been in the workforce for a while has lived. My number one takeaway is that the main sticking point for DevOps adoption is not legacy technology, it's legacy thinking.

Insights 52

Insights 2018 Presentation Technology 52

Forrester's Customer Insights

JULY 22, 2021

Learn how the new Waterfall can help you target the most promising opportunities. No amount of product demos, content, delivery channels, or even great sales reps will matter if you are going after targets that are fundamentally the wrong fit.

B2B 36

B2B Demo Sales Measurement 36

Forrester's Customer Insights

APRIL 27, 2021

At next week's B2B Summit North America, Forrester will debut a brand new waterfall model. Get a preview now of the value it will bring to B2B organizations.

B2B 36

B2B 2021 Brands Sales 36

Influitive

MAY 31, 2017

This year’s hot topics included: The new Demand Unit Waterfall Account-Based Marketing (ABM) Ungating content If you’re concerned about how to effectively implement these ideas in your already-packed marketing strategy, there’s good news.

Marketing 49

Marketing 2017 ROI B2B 49

Joe Rawlinson

JANUARY 19, 2017

Leading by example is critical to the success of your company and is the beginning of what is known as the “waterfall effect.” If your employees and company culture are a priority to you, your customers and their experiences will be a priority to your employees. The process is simple , really.

Customer Centricity 107

Customer Centricity Culture Leadership Call Center 107

Thematic

MAY 25, 2022

I can whip up a very quick waterfall chart showing the impacts of themes on NPS from one month or quarter to another. But she has a laughing admission to make. “In In terms of sharing data or pulling information, Thematic makes me look a lot more data-savvy than perhaps I am. It’s so easy that sometimes, I don’t want to tell people.”

Net Promoter Score 62

Net Promoter Score NPS Feedback Definition 62

Forrester's Customer Insights

OCTOBER 7, 2021

The new B2B Revenue Waterfall needs demand programs to get new opportunities into […]. Buyers work as a group to make a unified decision. As organizations embrace the reality of buying groups, demand programs must change from focusing on individuals to opportunities.

B2B 26

B2B Marketing 26

Up Your Service

APRIL 30, 2019

A cascade of water pours down 40 meters from roof to basement, creating the world’s largest indoor waterfall. Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. This space for the world to gather was built outside the transit area.

Travel 49

Travel Engagement Books 49

Centercode

APRIL 16, 2021

Unlike the avalanche of changes you’d release every so often under Waterfall, this snowball approach of cumulative product evolution over time enables teams to act on what customers want, when they want it. Its flexibility and conduciveness to rapid iteration opened the door to product evolution through small, successive improvements.

Webinar 90

Webinar Feedback Insights Customers 90

West Monroe

FEBRUARY 19, 2024

This is a departure from the traditional waterfall deployment approach employed for many utility initiatives and involves adopting a product-based mindset versus a project-based one. In recent years, innovative utilities have started to deploy IT-based solutions by leveraging an agile software development lifecycle approach.

Innovation 52

Innovation Financial Roadmap Culture 52

Forrester's Customer Insights

NOVEMBER 21, 2023

Adopting the revenue waterfall for demand management brings many benefits, meaning parting with leads can be all sweet and no sorrow.

Management 56

Management B2B Sales Marketing 56

Totango

AUGUST 23, 2017

The new waterfall needs to minimize loss on the front and maximize loss on the back – which is fairly complicated. Even if they didn’t have great adoption or ROI, the high cost of switching was usually a sufficient deterrent to changing vendors. What will customer-centric organizations do?

Customer Centricity 64

Customer Centricity Customer Success 2017 E-support 64

ClearAction

MAY 18, 2017

Use the waterfall to streamline the emphasis of each successive VoC source. And insights will definitely have relevance to all your company rituals and functional areas, compelling change. (3) 3) Create synergy in your VoC portfolio.

ROI 54

ROI Feedback Insights Financial 54

Uniphore

DECEMBER 7, 2021

Forget Traditional Waterfall Management—Adopt a Collaborative Approach Traditional management takes a top-down approach to crafting retail policies and dealing with customers’ needs. Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

Retail 52

Retail Omnichannel Customer Service Representative 2021 52

Quadient

AUGUST 7, 2019

Typically, these dashboards have one or two high-level metrics at the top that the operating committee are interested in, such as overall customer satisfaction score, and then waterfalls down to include all of the operational metrics relevant to the customers experience. Step 3: Prioritize your KPI’s.

Insurance 52

Insurance Metrics Net Promoter Score Customer Journey Mapping 52

Centercode

JANUARY 22, 2021

As tech evolution gets faster and faster, many companies have moved from Waterfall development models to Agile and Agile-hybrids that support continuous iteration and delivery. They’re embracing continuous development. The world your customers live in is changing constantly.

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

Circular Edge

FEBRUARY 28, 2024

Successfully executing a large-scale ERP implementation under agile methodology, a notable accomplishment for Middle East customers accustomed to waterfall planning. The project planning spanned two months, facing challenges in translating high-level requirements into a clear project scope. Several processes improved and 9.2

Document 40

Document Reference Banking Customer Success 40

Centercode

JULY 7, 2022

waterfall). There are a couple of big differences between traditional beta testing and delta testing. Perhaps one of the most significant is delta testing’s focus on working within Agile environments (vs. Many parts of the delta testing methodology are pulled directly from common forms of Agile development.

52

52

ChurnZero

DECEMBER 9, 2022

Certainly, we call it our CARR (contracted annual recurring revenue) waterfall, so our net retention numbers and how that flows through year over year and quarter over quarter in terms of revenue to churn to logo churn to same source sales. We look at that and we do differentiate that CARR waterfall in the markets.

Customer Success 52

Customer Success NPS Metrics Roadmap 52

Forrester's Customer Insights

APRIL 25, 2023

Three common objections to adoption of the opportunity-based Forrester Revenue Waterfall and how to overcome them.

B2B 49

B2B Marketing 49

Forrester's Customer Insights

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

Management 49

Management Technology Information Innovation 49

Forrester's Customer Insights

JULY 8, 2021

Learn why, and see how Forrester's B2B Revenue Waterfall can give you better insights and results. Nearly all B2B buying decisions are made by groups. So why are so many marketers still oriented toward leads?

B2B 64

B2B Insights Marketing Measurement 64

Qualtrics

APRIL 29, 2019

As a program manager, I’ve shaped my career by providing excellent customer experiences and less on the project delivery methodologies of waterfalls and sprints. Robots are defined by the 1’s and 0’s that they are instructed to obey.

Culture 37

Culture Management Brands Information 37

ChurnZero

JULY 14, 2022

Inaccurate segments will have a waterfall effect as many ChurnZero features connect and build on each other to create more advanced workflows. Examples of affected automation could include an alert that notifies CSMs when an account field is updated or criteria for an account to enter a journey.

Customer Success 52

Customer Success Customers Document Sales 52

ClearAction

MAY 3, 2019

We can no longer rely on the traditional stair-step waterfall model to say ‘this is what we want the customer experience to be’. The tech we have in place are probably becoming increasingly ineffective, and we need to be visionary for a new set of business requirements. We’re entering a brave new world of real-time interaction.

Leadership 48

Leadership Customer Centricity Metrics Technology 48

Forrester's Customer Insights

FEBRUARY 17, 2023

Tech organizations fall into three tech strategy buckets: traditional tech orgs are driven by cost, act as order takers, and typically follow waterfall methodologies; modern tech orgs evolve […]

Technology 26

Technology Customers Insights Management 26

Forrester's Customer Insights

JULY 12, 2021

Learn why, and see how Forrester's B2B Revenue Waterfall can give you better insights and results. Nearly all B2B buying decisions are made by groups. So why are so many marketers still oriented toward leads?

B2B 39

B2B Insights Marketing Measurement 39

Forrester's Customer Insights

AUGUST 22, 2021

Two fundamental truths apply to most B2B buying and selling scenarios. First, each individual account often presents multiple selling opportunities. Second, most purchase decisions are made by buying groups — not an individual acting alone.

B2B 38

B2B Insights Presentation Sales 38

Uniphore

SEPTEMBER 1, 2021

Proven experience with generally accepted project management practices, including Agile, Waterfall and Scrum. Must have relevant experience leading Time & Materials and Fixed Price engagements. Track record of delivering projects on time and budget while achieving a high level of customer satisfaction.

Management 10

Management Travel Government Call Center 10

Wootric

FEBRUARY 11, 2019

What they don’t see is that if prioritization only happens every 3 months, 1 month, there’s a huge chance they’re actually following a waterfall process rather than agile. “A lot of companies and product teams fall into this trap, thinking that if there’s an established process for prioritization most of the job is done.

Metrics 73

Metrics Reference Roadmap NPS 73

CX Journey

JUNE 20, 2019

They were a response to slow, bureaucratic projects that all too often failed to deliver using the traditional "waterfall" methodology. Agile working methodologies were originally developed for use when delivering IT projects. With 8 out of 10 IT projects failing to deliver, one can see the need for change.

Document 55

Document Culture Insights Workshop 55

Forrester's Customer Insights

AUGUST 22, 2021

Two fundamental truths apply to most B2B buying and selling scenarios. First, each individual account often presents multiple selling opportunities. Second, most purchase decisions are made by buying groups — not an individual acting alone.

B2B 41

B2B 2021 Presentation Sales 41

West Monroe

MARCH 22, 2017

The organization used traditional waterfall development to create the app, a process that took nine months. With a simplified product, they are able to innovate more quickly, sell more easily and bring new features to market on a consistent basis. Fish with me. When it finally released the app, patients didn’t like it.

White Paper 40

White Paper Healthcare Insurance Banking 40

Gainsight

APRIL 8, 2020

Lastly, the Reporting Rollup in Renewal Center is a critical component of my oversight of the business.

Sales 98

Sales Fashion Financial Customer Base 98

Forrester's Customer Insights

OCTOBER 7, 2021

Demand programs have program objectives, with corresponding program plays, to get and move opportunities with connected buying group members through the B2B Revenue Waterfall. Demand marketers need a scalable and repeatable process to support buying group needs while in a demand program.

B2B 26

B2B Connections Marketing 26