CSM Magazine

MAY 17, 2021

The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. . Seeing is believing.

Multi-Channel 96

Multi-Channel 2021 Download Communication 96

CSM Magazine

MARCH 30, 2021

Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Here’s what they’re expecting next. . In a study entitled State of the Contact Centre 2021: Cloud is Here. What’s Next?

2021 59

2021 B2B Insights Technology 59

CSM Magazine

FEBRUARY 23, 2021

Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology. Calabrio , the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic.

Technology 52

Technology Telecommunications Call Recording Insurance 52

Magellan Solutions

JULY 29, 2021

There is also an additional 57% planning to use them in the next few years. The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . million next year.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52