why-8x8 
CX Accelerator
MARCH 16, 2020
If the contact center floor is itching for title changes, leaders should do the work to find out why they want title changes, what they feel would accurately reflect their role, job duties, etc.”. That’s why it’s a bit perplexing as to why a company would rename their customer service team a CX team.
CX Accelerator
MARCH 16, 2020
If the contact center floor is itching for title changes, leaders should do the work to find out why they want title changes, what they feel would accurately reflect their role, job duties, etc.”. That’s why it’s a bit perplexing as to why a company would rename their customer service team a CX team.
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8x8
SEPTEMBER 14, 2017
After extensive market research, Town Fair Tire discovered that while there were many contact center vendors out there, only one offered a true unified cloud communications solution, combining business communications, collaboration and contact center in an integrated system: 8x8.
8x8
NOVEMBER 3, 2017
Join 8x8 and Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You” Stay on the lookout for the first post about gaining knowledge in developing a customer experience strategy.
8x8
OCTOBER 25, 2017
you’d quickly realize it’s no mystery why this pain exists. To understand why, just look at the cost differences : live agent connect costs = $6-12 per interaction vs. web self service = pennies per interaction. If you took the time to dig into legacy contact center technology (yeah right, who does this?),
CX Accelerator
JUNE 8, 2020
That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation. Pay attention to why customers are cancelling. I found this to be a gold mine.”.
8x8
MAY 15, 2018
I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement , and his thoughts on the future of enterprise communications. Can you tell the 8x8 community about yourself and your role at 8x8? I am the Chairman and CTO at 8x8 and I have been here since the beginning actually.
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