Talkdesk

APRIL 1, 2020

Why not embrace the opportunity? Here’s why: Capacity Do you know whether your VPN has the capacity to scale and support high call volumes? With a modern cloud contact center solution like Talkdesk ®, agent capacity is uncapped. Talkdesk is hardware-free – there’s no technology build-out required.

Call Center 105

Call Center Contact Center Events Travel 105

Talkdesk

MAY 21, 2020

Why is it so critical to the customer experience and operational efficiency in the contact center? This simple insight helps quantify why leading organizations around the world are seriously invested in ensuring their employees are happy, motivated and empowered to succeed. When people are emotionally invested, they want to contribute.”

Employee Experience 109

Employee Experience Engagement Management Contact Center 109

Talkdesk

APRIL 28, 2020

“We accelerated Talkdesk implementation over the last two weeks to allow all our staff to work from home. Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now,” said Eduardo Correia de Matos, customer service director, TAP Air Portugal. Want to know more?

Airlines 64

Airlines Contact Center Hospitality Travel 64

Talkdesk

MAY 11, 2020

“Since moving to Talkdesk, we have shifted our entire workforce out of the office and into their homes, quickly and easily. Talkdesk is an intuitive, hardware-free solution that allows agents to work anywhere, at any time using any device , guaranteeing operational efficiency through all stages of the customer experience (CX).

Travel 61

Travel Contact Center Hospitality Innovation 61

Talkdesk

JUNE 22, 2020

At Talkdesk® , we are committed to ending bad customer service and supporting our customers at all times. The post Talkdesk Customer Insights: How COVID-19 impacted businesses worldwide appeared first on Talkdesk.

Customer Insights 62

Customer Insights Insights Travel Hospitality 62

Talkdesk

JANUARY 30, 2020

Talkdesk’s CMO shares five reasons why you should attend Opentalk 2020, the premier CX conference, April 22-23 in San Francisco . Join other CX innovators and Talkdesk® customers on Pier 35 from April 22-23 to be inspired and energized with customer-obsessed ideas to take back to your own company.

2020 99

2020 Events Innovation Customer Experience 99

Talkdesk

FEBRUARY 14, 2020

Fortunately, after researching scalable contact center solutions in the cloud, the organization discovered Talkdesk. With Talkdesk, ClickPay was able to solve another growing problem; the rise of average wait time and abandonment rates. Talkdesk is listening, evolving and consistently making their software better for customers.”.

Customer Experience 55

Customer Experience Contact Center Customers Technology 55

Talkdesk

JANUARY 22, 2020

The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. All 200 patent applications relate to Talkdesk Enterprise Cloud Contact Center with more than half specifically for enabling and accelerating AI capabilities. Want to know more?

Innovation 57

Innovation Contact Center 2013 2019 57

Talkdesk

FEBRUARY 5, 2020

Do you use Talkdesk technology to drive the strategy for customer-centricity? Talkdesk is officially launching the CX Innovators Awards as a way to recognize and celebrate the people who push the boundaries of customer experience. The judging panel includes industry analysts, contact center influencers and Talkdesk executives.

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Talkdesk

FEBRUARY 28, 2020

The Justworks team selected Talkdesk Enterprise Cloud Contact Center for its modern cloud architecture, which allows employees to work remotely, as well as its intuitive interface and ability to integrate with their CRM. Talkdesk is a fast-growing company and so are we. Read why our customers recommend Talkdesk.

Contact Center 61

Contact Center Customer Satisfaction Metrics Customers 61

Talkdesk

FEBRUARY 25, 2020

Talkdesk® believes that a successful digital transformation is a strategy that applies to all stages of a business. As a cloud-native contact center solution, with a microservices architecture that provides unprecedented advantages of speed, agility, scale and reliability, Talkdesk is already ahead of the game.

Contact Center 56

Contact Center Competitive Advantage Customer Centricity Financial 56

Talkdesk

OCTOBER 23, 2019

For John Paul, customer service is their business so they partnered with Talkdesk to modernize and unify its global customer service operations. Talkdesk Enterprise Cloud Contact Center will enable John Paul’s 700 agents worldwide to provide an exceptional customer experience to its clients and members. Want to learn more? .

Contact Center 56

Contact Center Events Innovation Loyalty 56

Talkdesk

NOVEMBER 13, 2019

I can hardly contain my excitement because this week I joined Talkdesk as chief marketing officer (CMO). Colleagues and friends asked why I left my senior vice president (SVP) position at Salesforce, a 20-year-old innovative company, for a younger, smaller company that doesn’t (yet) have towers around the world.

Contact Center 71

Contact Center Innovation 2019 Reference 71

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). Why Talkdesk? Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Why chief customer officer?

Chief Customer Officer 56

Chief Customer Officer Contact Center Leadership Customer Centricity 56

Talkdesk

APRIL 8, 2020

With Talkdesk, the consistency in uptime has been of tremendous value and contact center management has been greatly enhanced by the use of custom reports,” said Gordon James, senior manager of customer relations for Boingo Multifamily. Read why our customers recommend Talkdesk. Want to know more?

Contact Center 69

Contact Center 2014 Call Recording Call Center 69

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). Why Talkdesk? Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Why chief customer officer?

Chief Customer Officer 52

Chief Customer Officer Contact Center Leadership Customer Centricity 52

Talkdesk

JUNE 27, 2019

Why are enterprise contact center digital transformation initiatives lagging? Talkdesk Boost addresses this growing marketplace dilemma with a win-win approach. The post Announcing Talkdesk Boost: Accelerate Your Digital Transformation appeared first on Talkdesk.

Contact Center 79

Contact Center Customer Centricity Customer Experience Customer Service 79

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. Register now!

Events 75

Events 2020 Contact Center Innovation 75

Talkdesk

MAY 12, 2020

Talkdesk Callbar® may be the tool you rely on most. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation! That’s why it’s important to set your availability and have it reflect the activity you’re engaging in. When using Callbar, here are the points to keep in mind: .

Call Recording 86

Call Recording Contact Center Call Center Information 86

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. The cloud-based architecture of Talkdesk’s platform allowed for seamless integration with Salesforce, as well as great reporting capabilities and security compliance.

Return on Investment 62

Return on Investment Competitive Advantage Travel Contact Center 62

Talkdesk

FEBRUARY 21, 2020

This was the main concern that brought OneCause , a five-time Stevie® Award winner for excellence and innovation in customer service, to Talkdesk ; the need to find a new solution for customer support that was both flexible and easy to use. Get to know why our customers recommend us. Get to know why our customers recommend us.

Contact Center 61

Contact Center Metrics Innovation Insights 61

Talkdesk

APRIL 24, 2020

A Fortune 100 healthcare leader is the latest addition to a number of enterprises moving to Talkdesk® Enterprise Cloud Contact Center. Talkdesk’s new customer previously relied on a combination of aging on-premises systems for its contact center operations. Want to know more? Go through this Fortune 100 company’s press story.

Healthcare 58

Healthcare Contact Center Hospitality Customer Confidence 58

Talkdesk

SEPTEMBER 21, 2020

Many customer service leaders quickly grasped the positive potential of remote work, which explains why a Gartner survey from April 2020 revealed that 80% of customer service and support leaders planned to increase long term work-from-home (WFH) programs.

Contact Center 119

Contact Center 2020 Events Customer Service 119

Talkdesk

DECEMBER 18, 2020

Talkdesk analyzed contact volume from a representative group of our retail customers over the “Cyber Five” holiday shopping weekend (Thanksgiving through Cyber Monday) and found a 48% total increase year-over-year: Why so many returns this year? Salesforce also forecasts a 30% increase in service demand for the 2020 holiday season.

Retail 106

Retail Apparel 2020 Touchpoint 106

Talkdesk

APRIL 27, 2020

“Talkdesk’s commitment to innovation and development philosophy stood out to us, making it clear that Talkdesk was the right partner to advance and future-proof our customer service operations,” said Jared Arnold, chief information officer, Advisors Excel. Read why our customers recommend us Go through Advisors Excel press story.

Financial 60

Financial 2020 Contact Center Innovation 60

Talkdesk

APRIL 22, 2021

A Talkdesk customer since 2014, Aspiration has been disrupting the finance industry by “turning every transaction into positive action”. Speaking of customer experience, one of the reasons Aspiration selected Talkdesk is ease of use. The post Earth Month customer spotlight: Aspiration appeared first on Talkdesk. ATM Locator.

2014 75

2014 2021 2013 Financial 75

Talkdesk

MARCH 13, 2020

EF English Live eventually opted for Talkdesk Enterprise Cloud Contact Center due to its outstanding call quality and seamless integration capabilities with Salesforce , which allows agents to easily and quickly access customer data, customizing every interaction and improving efficiency overall. Read why our customers recommend Talkdesk.

Contact Center 52

Contact Center Culture Information Interaction 52

Talkdesk

OCTOBER 15, 2020

To help organizations build remote teams more efficiently, Talkdesk CXTalent™ offers two unique ways to hire: A CXTalent gig economy platform connects companies with contact center agents, supervisors, managers and system admins who have a wide set of skills, experience and spoken languages and are actively seeking new opportunities.

Contact Center 67

Contact Center Banking Call Center Financial 67

Talkdesk

OCTOBER 16, 2020

If your call volume is high, you should look at why and how your self-service options are underperforming. The post 5 key self-service metrics to watch for reducing costs appeared first on Talkdesk. This will help you understand what you can do to take some weight off your agents’ shoulders.

Metrics 83

Metrics Customer Service Representative Contact Center Customer Retention 83

Talkdesk

JUNE 17, 2020

At Talkdesk®, we know the value of supporting our people and allowing them to be themselves in the workplace. The post #WeStandStrong in the name of Diversity, Equity and Inclusion appeared first on Talkdesk. This can bring outstanding results for both growing and well-established companies.

Innovation 64

Innovation Culture Financial Engagement 64

Talkdesk

MAY 11, 2020

Use data to validate why agents should adopt new behaviors through micro-coaching sessions to improve every customer interaction. That’s why this company uses speech analytics and AI to surface moments of really negative customer sentiment on calls. What’s one area you want to improve on? are no stranger to tough calls.

Contact Center 88

Contact Center E Commerce E-support Call Center 88

Talkdesk

MAY 1, 2020

That’s why preparedness is key — for the near and longer-term. Opentalk 2020 goes virtual We are applying these three ideas at Talkdesk®. Opentalk 2020 Virtual kicks off May 6, 2020, with a full day of visionary keynotes from industry influencers and Talkdesk executives. The situation evolves by the day. Undoubtedly yes.

2020 55

2020 Events Innovation Insights 55

Talkdesk

NOVEMBER 24, 2020

That’s why providers need to ensure that they offer a positive experience right at the beginning of the care journey. . From providing a better patient experience to reducing missed care, Talkdesk can help you reimagine the healthcare contact center.

Consumers 101

Consumers Healthcare Contact Center Call Center 101

UJET

FEBRUARY 26, 2021

Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% Download the report today to see the full breakout of satisfaction ratings by vendor, and why customers like Instacart, Wag!,

Contact Center 72

Contact Center 2021 Download Blog 72

UJET

FEBRUARY 26, 2021

Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9. . *99% Download the report today to see the full breakout of satisfaction ratings by vendor, and why customers like Instacart, Wag!,

Contact Center 72

Contact Center 2021 Download Blog 72

Talkdesk

JANUARY 12, 2018

If you don’t like what you see, it is time to consider a move to Talkdesk. Talkdesk was born in the modern era, with none of the pre-digital baggage and on-prem monolith software architecture that plagues legacy providers. Our solution is designed to fit right into your overall digital transformation.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40

Talkdesk

JANUARY 12, 2018

If you don’t like what you see, it is time to consider a move to Talkdesk. Talkdesk was born in the modern era, with none of the pre-digital baggage and on-prem monolith software architecture that plagues legacy providers. Our solution is designed to fit right into your overall digital transformation.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40