Cyara

NOVEMBER 20, 2019

At last month’s Cyara Xchange event, we explored what disruption meant to customer experience and how to lead through it. In fact, 88% of the companies that were on the Fortune 500 in 1955 no longer exist. That is a staggering statistic. Every industry, from healthcare to banking to retail to travel, has been transformed by technology.

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Healthcare Travel Banking Retail 72

Cyara

NOVEMBER 21, 2018

I arrived at the Cyara Xchange Roadshow in Manchester with excitement. Having been briefed on the brand’s focus and expertise, I was looking forward to hearing more. It seemed to perfectly dovetail with what I’ve have been seeing in contact centres: a place where the rubber hits the road for many CX leaders.

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Customer Experience Customers 59

Cyara

OCTOBER 29, 2019

Among all the incredible content at Cyara Xchange, perhaps my favorite was Diego Lo Giudice ’s keynote on continuous testing. Diego is Vice President and Principal Analyst from Forrester, and an expert in test automation as well as Agile and DevOps.

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Presentation Contact Center Call Center Customer Experience 52

Cyara

NOVEMBER 14, 2018

Following the success of our inaugural Xchange 2018 conference in San Francisco in March this year, we decided to take the show on the road. Our first stop was Melbourne, Australia—Cyara’s birthplace and home to many of our founding customers. After a stop in Dallas, Texas, we moved on to Manchester in the United Kingdom.

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Banking Customer Experience 2018 Customers 52

Cyara

MAY 6, 2018

At Cyara Xchange 2018 in March, I had the great privilege of hearing a presentation by two experts on performance testing of CX applications: Pete Dhadwar of Royal Bank of Canada and Chandra Golla of Cyara. In this blog post, I will share a few of their pearls of wisdom.

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2018 Banking Presentation Blog 52

Cyara

APRIL 16, 2018

A couple of weeks ago, we were honored to host our inaugural Cyara Xchange conference up in San Francisco. It was such an energizing event where everyone was sharing best practices and war stories from the CX trenches.

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Contact Center Events Innovation Management 52

Cyara

MAY 14, 2018

This point was reinforced during an Agile-focussed panel at Cyara Xchange 2018 and also in conversations I had throughout the event. In my last post, I talked about ways to get business and IT working from the same CX agenda.

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2018 Consulting Events Feedback 52

Cyara

OCTOBER 4, 2018

Some of you DevOps aficionados will remember her fascinating keynote presentation, The Data Behind DevOps , at the Cyara Xchange conference, earlier this year. Nicole Forsgren, CEO and chief scientist at DevOps Research and Assessment (DORA).

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Insights Presentation Blog Customer Experience 52

Bizagi

JANUARY 15, 2020

Using this template, which is available to download for free from the Bizagi Xchange, you can create requests for activating or deactivating permissions for applications, folders or services. The Bizagi Access Management template is based on the ITIL practices to ensure the availability of information to users that really need it.

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Government Download Document Customer Satisfaction 52

Bizagi

OCTOBER 4, 2019

There is also a host of new, ready-made connectors available to download in the Bizagi Xchange , including SharePoint Online, Dynamics CRM Online, and a native Excel connector. . RPA Native Integration. New Features to Help You Be More ENGAGING. Customer experience is more important than ever.

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Innovation 2019 User Experience Connections 67

Bizagi

DECEMBER 12, 2019

Using this template, which is available to download for free from the Bizagi Xchange , you can create requests for activating or deactivating permissions for applications, folders or services. The Bizagi Access Management template is based on the ITIL practices to ensure the availability of information to users that really need it.

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Download Document Information Communication 77

Bizagi

JANUARY 9, 2020

The Bizagi accounts payable process model, available to download for free from the Bizagi Xchange, automates the acceptation, validation, and approval of invoices, which reduces processing time and avoids incorrect information being recorded. So why not empower your finance team with Bizagi?

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Download Financial Document Travel 67

Bizagi

MARCH 27, 2020

Visit the Bizagi Xchange where you can download and then customize ready made process templates for a variety of key processes, or start from a blank sheet. -Re-thinking processes to reduce costs and help the business to stay afloat. Eliminating risk by putting agreed processes in place before new events unfold.

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Download Hospitality Banking Events 98

Bizagi

NOVEMBER 25, 2019

You can download all templates of all these process models from the Bizagi Xchange for free. You can customize this template also take into account regional variations. 45% of HR managers think automation will make their job a lot better in the future, so why not make that thought a reality with Bizagi?

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Travel Books Advertising Document 70

Bizagi

DECEMBER 2, 2019

You can download all templates of all these process models from the Bizagi Xchange for free. You can customize this template also take into account regional variations. 45% of HR managers think automation will make their job a lot better in the future, so why not make that thought a reality with Bizagi?

Travel 52

Travel Books Advertising Document 52

Cyara

DECEMBER 21, 2020

3 Holiday Wish-Listed Gifts to Give Back to Your Customers. And Your Business | Part 3, Happier Customers. Customer experience is a key competitive differentiator, and keeping customers happy matters more than ever.

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Customers Customer Experience Brands Management 128

Cyara

JANUARY 11, 2021

High quality customer service has always been the unsung hero of driving company profits, and the contact center experience often plays a key role in how that service is delivered and received.

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Contact Center Insights Customer Retention Customer Service 67

Bizagi

JUNE 3, 2020

One way to do that is to integrate SAP with Bizagi , using our SAP connector, available on the Bizagi Xchange , and automate new processes to feed data in and out of SAP. Download our SAP Connector for free from the Bizagi Xchange, or find out more about using Bizagi and SAP together in our quick guide.

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Connections Information Download Financial 52

Bizagi

JUNE 1, 2020

One way to do that is to integrate SAP with Bizagi , using our SAP connector, available on the Bizagi Xchange , and automate new processes to feed data in and out of SAP. Download our SAP Connector for free from the Bizagi Xchange, or find out more about using Bizagi and SAP together in our quick guide.

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Connections Information Download Financial 52

Cyara

DECEMBER 14, 2020

3 Holiday Wish-Listed Gifts to Give Back to Your Customers. And Your Business | Part 2, Peace of Mind. In our first part of this blog series, we talked about giving back the gift of time. This week we’re exploring a resource that’s just as precious and can be equally hard to come by: Peace of mind.

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ROI Innovation Blog Management 67

Cyara

DECEMBER 3, 2020

Contact centers weren't always the AI-driven, predictive, omnichannel complex operations they are today.

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Contact Center Omnichannel Management Customers 67

Cyara

DECEMBER 7, 2020

The Gift of Time: Give More to Your Customers, and Keep More for Your Organization. Time, quality, and cost—pick only two. If you sacrifice time’s speed and efficiency for the sake of elevating quality or reducing cost, you realize what you’re truly giving up.

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