Experience Investigators by 360Connext

JUNE 13, 2023

Qualtrics XM Institute’s 2021 State of the XM Profession Report indicated that more than 40% of CX leaders spent time in strategy, customer service, marketing/PR, and operations. It’s the lowest it’s been in decades, according to a 2022 study. The role of the Chief Marketing Officer is a tough road these days.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

ProProfs Chat

OCTOBER 25, 2021

Alchemer is another online customer feedback tool focused on collecting actionable feedback from your target audience and creating an innovative customer experience. Typeform is an online feedback tool using which you can create innovative and conversational surveys. Premium plan starting at $0.10/response/month. response/month. (b)

Feedback 98

Feedback 2022 Net Promoter Score Social Media 98

ClearAction

OCTOBER 25, 2022

Only 8% of firms are in the top 2 levels of CX maturity, compared to 13% in 2019, per the XM Institute 2022 State of Customer Experience study. Forrester’s 2022 CX Index dropped to 2020 performance, customer-obsessed firms dropped from 10% in 2021 to 3% now, and no industry has ever performed in the Good or Excellent category.

Sports 71

Sports 2009 2022 Financial 71

Magellan Solutions

APRIL 19, 2023

In 2022, the State of the Connected Customer surveyed almost 17,000 consumers globally and reported that 88% of them consider the experience a business offers to be as vital as its products and services. This will result in faster response time, innovative ideas, and boosted productivity. #8)

Insurance 98

Insurance Customer Service Competitive Advantage Exceptional Customer Service 98

Qualtrics

JULY 9, 2019

I am encouraged to see CMS exploring digital delivery of patient experience surveys, and supporting the vision to collect quality data “using more innovative, efficient, and analytically powerful modes of data collection.”. Learn More About XM Solutions for Healthcare. LEARN MORE. [1] 1] Health Leaders Media. March 28, 2013. [2]

Healthcare 33

Healthcare 2008 Hospitality 2007 33

Qualtrics

DECEMBER 2, 2021

See why they rated Qualtrics highly and explore our innovations that will continue to lead the market in 2022 and beyond. Never has such insight been more valuable as in 2022, as organizations look to invest in the technology to better understand changing customer needs, and take the right actions to drive growth moving forward.

2021 26

2021 2022 Innovation Download 26