CSM Magazine
MARCH 20, 2024
Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001. As the inclination for customer service outsourcing to the Philippines scales, Cynergy BPO distinguishes itself as an essential partner in transforming CX delivery.
BirdEye
MAY 17, 2023
Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” Ever since the release of the iPod in 2001, Apple has been redefining the role of electronics in our lives. Both qualities, today, are synonymous with Apple’s brand image.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
AUGUST 3, 2021
Chris Kempczinski, President and CEO said: “The formation of the Customer Experience team strengthens McDonald’s ability to lead the industry in anticipating and delivering on customer needs at every part of the Brand journey, which increasingly extends beyond the walls of the physical restaurant through digital, delivery and Drive Thru.
Strativity
JANUARY 6, 2023
To gain deeper insight into the health of brand and consumer relationships as we emerge from the pandemic, Material launched a propriety diagnostic that allows brands to measure the quality of their customer experience. On average, financial performance for High Fidelity brands is 3.5x greater than Low Fidelity brands. .
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.
ClearAction
MARCH 20, 2020
may be a better “ultimate question” because you can infer that people who felt their needs were met are likely to recommend your brand. Their answers tell you what you need to know about your brand’s performance. Top brands have been using metaphor research with amazing results.
Beyond Philosophy
DECEMBER 2, 2021
I still remember back in 2001 when Cadillac used Rock and Roll by Led Zeppelin in their commercial. People like the celebrity endorser, and therefore, they like your brand more. Despite constantly evolving and innovating, the experience is heavy on nostalgia. You see a similar effect in celebrity endorsements. They survived.
Expert insights. Personalized for you.
52 
Let's personalize your content