2023 Related Topics 
eglobalis
DECEMBER 7, 2023
Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.
The DiJulius Group
JANUARY 2, 2024
Our Top 10 Blogs from 2023 The Canceling of Hustle Culture…Who is Right? Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group. Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group.
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Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.
Lumoa
OCTOBER 26, 2022
Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. CCW US | June, 19-22 | Las Vegas, US.
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Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.
Upstream Works
JANUARY 20, 2023
These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact centers. Businesses will now be called to do the same in 2023 as the forces of change will be out of their control.
SAP Customer Experience
DECEMBER 12, 2023
Join us for an journey down memory lane as we conclude the 2023 season of Labs Talk with a final epic live stream. Hosted by the duo, Andreas Neumeier and Sven Haiges, this special event is set to be a celebration of the year’s most memorable moments.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
August 9th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat and register today!
Speaker: Dave Seaton, CEO of Seaton CX
📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Register today to save your seat!
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Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Register today!
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond. The Report also features some great tips on what you can do to leverage these trends in your business.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.
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