Beyond Philosophy

OCTOBER 30, 2017

Hotel chains, worried about competition from Airbnb , are rolling out these and other special experiences for their best rewards customers. And the big hotel chains are worried. I’ve stayed in their hotels many times and I like them just fine. If you travel for business, you might try to stay at one hotel chain consistently.

Hotels 127

Hotels Travel Rewards Programs Loyalty 127

SurveySparrow

MAY 26, 2022

A hotel guest questionnaire is just what you need. Need for a hotel guest questionnaire. Need for a hotel guest questionnaire. Hotel Guest Questionnaire: Best Practices. What is a hotel guest questionnaire? And there’s no better way to do that than with the help of a hotel guest questionnaire. Say no more!

Hotels 52

Hotels Books Feedback Hospitality 52

CSM Magazine

JUNE 1, 2023

Hotel managers who share a smile and a joke with their teams are more likely to see staff ‘going the extra mile’ when engaging with customers, a new study reveals. About the Study ‘ When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?

Hotels 52

Hotels Tourism Management Hospitality 52

Zonka Feedback

MAY 10, 2023

Create memorable Hotel Stay Experiences and lure your hotel guests to choose your hotel in every trip! Explore the top Customer Satisfaction Survey Questions for Hotels to gauge Customer Satisfaction. A good Hotel stay experience is the most crucial factor that makes their journeys memorable and adds color to them.

Hotels 52

Hotels Customer Satisfaction Hospitality Travel 52

Maz Iqbal

JULY 26, 2020

You travel on business and your expenses are covered such that you can choose to stay at a 5* hotel (with swimming pools, jacuzzi, sauna, various bars, three restaurants, fantastic lawns outside) or a family owned/run restaurant that is less than half the price and doesn’t have the look/feel nor the facilities of the 5* … Continue reading (..)

Hotels 63

Hotels Customer Experience Travel Customers 63

ShepHyken

OCTOBER 26, 2018

For years, I have used my experiences at or AAA Five Diamond hotels like The Breakers Hotel, The Broadmoor , The Ritz Carlton , The Four Seasons Palm Beach , The Phoenician , Blackberry Farm , and a recent experience at Platinum Club of America Boca West Country Club as examples when I am working with clients.

Hotels 110

Hotels Blog Hospitality Guest Experience 110

Optimove

JULY 19, 2022

We love our hotel apps. In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. They want it? They want it? So give it to them. Check-in with geofencing. But there’s another benefit to location-based check-in.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Magellan Solutions

JUNE 10, 2021

Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. Even to call center solutions for large hotels. Magellan Solutions hotel answering services will guarantee many things. The post What A Hotel Answering Service Covers appeared first on. TALK TO US! contact-form-7].

Hotels 52

Hotels Entertainment Hospitality Call Center 52

LoyaltyPlus

JUNE 12, 2022

Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum. Furthermore, hotels contributed 66% to the 98.3%

Hotels 52

Hotels Tourism Guest Experience Social Media 52

ijgolding

JANUARY 21, 2015

Anyone who is lucky enough to have a family with three or more children will be able to empathise with the age old problem of booking hotel accommodation. As the average family size in the UK has continued to rise (1 in 7 families with children in the UK have three or more children), the […].

Hotels 95

Hotels Customer Experience Customer Retention Customer Journey 95

CSM Magazine

JULY 21, 2021

You just purchased a historic hotel. Of course, all of these changes have to be done in a way so that it won’t disturb the overall look of your historic hotel. Opening up a historic hotel means you also have the opportunity to add a store. This gives you a chance to make more money when folks stay at your hotel.

Hotels 52

Hotels Advertising Wireless Books 52

Maz Iqbal

DECEMBER 14, 2019

There is only so much … Continue reading "Customer Experience Lessons From Leitner’s Hotel Garni". My experience suggests it is some combination of fear and greed: fear of losing out and greed for higher revenues, higher profit margins, and higher profits.

Hotels 62

Hotels Customer Experience Customers Technology 62

Magellan Solutions

JUNE 17, 2022

Hotel and hostel answering service can do wonders for your business. The problem is that hotel and hostel owners sacrifice a profit margin whenever middlemen are involved for bookings and reservations. Outsourcing small hotel and hostel answering service can do away with third party agents and travel agents.

Hotels 40

Hotels Travel Contact Center Books 40

Oracle

MARCH 5, 2018

, a customer experience podcast series, hosts and CX experts Joey Coleman and Dan Gingiss share tips and strategies for creating remarkable customer experiences, analyzing lessons learned from Michelin-starred restaurants to hotels and art galleries. Here are three customer customer service tips that Joey shares from his stay. Personalize.

Hotels 62

Hotels Customer Service Travel Events 62

ReviewTrackers

MAY 4, 2017

This week: A new study finds that reviews are helping independent hotels drive revenue. Hotel brand names do not mean as much to guests as they once did. In the study, Hollenbeck found that independent hotels received more of an increase in revenue than branded hotels due to the types and numbers of reviews posted about the hotels.

Hotels 70

Hotels Feedback Brands Management 70

Maz Iqbal

DECEMBER 15, 2015

Here’s what I think the hotel … Continue reading "What Can The Hotel Industry Learn From Homelands B&B?". It was so good that staying at Homelands occurred as staying at a home away from home. My experience lived up to the five star rating that Homelands has earned on TripAdvisor.

Hotels 75

Hotels Loyalty Customer Insights Insights 75

ShepHyken

OCTOBER 26, 2018

For years, I have used my experiences at or AAA Five Diamond hotels like The Breakers Hotel, The Broadmoor , The Ritz Carlton , The Four Seasons Palm Beach , The Phoenician , Blackberry Farm , and a recent experience at Platinum Club of America Boca West Country Club as examples when I am working with clients.

Hotels 49

Hotels Blog Hospitality Guest Experience 49

Experience Matters

APRIL 2, 2018

Congratulations to Holiday Inn Express and Marriott for earning the highest customer experience scores in the hotel industry. The post Temkin Experience Ratings Industry Snapshot: Hotels appeared first on Customer Experience Matters®. Each earned a score of 78% and came in 34th place overall Read More.

Hotels 67

Hotels 2018 Hospitality Consumers 67

Experience Matters

MARCH 19, 2015

Here are some highlights from the hotel industry: The hotel industry tied for 7th place out of the 20 industries we evaluated in the 2015 Temkin Experience Ratings. Out of any of the 20 industries that we evaluated, the hotel industry saw the largest improvement over its 2014 ratings as the industry average increased by 6.2

Hotels 112

Hotels 2015 2014 Customer Experience 112

Eptica

JANUARY 29, 2016

Date: Friday, January 29, 2016 Customer service lessons from the hotel sector. Today, the customer experience is even more vital to staying in business for the hotel sector. Competition has increased – not just between hotels in the same location, but even those in different cities. Published on: January 29, 2016.

Hotels 56

Hotels Customer Service Social Media Travel 56

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. Happily, this increased competition does not pose an existential threat to the hotel as a business model.

Hotels 40

Hotels Hospitality Loyalty Travel 40

ShepHyken

MARCH 25, 2024

How the World’s Best Hotels Deliver Exceptional Customer Experience by Ryan Mann, Ellen Scully, Matthew Straus, and Jillian Tellez Holub (McKinsey & Company) Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. I bet you’ll find several ideas worth pursuing.

2024 76

2024 Article Hotels Loyalty Programs 76

Customer Enthusiast

JANUARY 25, 2024

Earlier this month I analyzed 27 mid-range hotels in the Orlando market using publicly available data from Tripadvisor. These properties ranged from locations near the airport, convention center, and theme parks.

Net Promoter Score 57

Net Promoter Score Hotels Marketing Loyalty 57

IntouchInsight

FEBRUARY 7, 2023

This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022. How can you do more with less?

Hotels 126

Hotels 2023 2022 Hospitality 126

Experience Matters

MARCH 20, 2017

Courtyard By Marriott delivers the best customer experience in the Hotels industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a […].

Hotels 78

Hotels 2017 Customer Experience Consumers 78

Customer Bliss

MARCH 21, 2019

Be sure it’s customer-focused, not self-focused,” says Horst Schulze , Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. At Horst’s orientations, he encourages employees to embrace the vision of the hotel and be a part of the dream.

Hotels 192

Hotels Employee Experience Leadership Magazine 192

ShepHyken

FEBRUARY 13, 2024

The Ritz-Carlton is obviously a fancier hotel than the Comfort Inn. Regardless of what store you go to, what hotel you stay at, what airline you fly, and what car dealership you do business with, it’s not about the grandeur or the glamour. The answer is simple. It’s about how businesses make us feel.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

Forrester

MAY 21, 2015

And this year, the iconic brand opened its first hotel in the US - a 250-room property located in the Chicago Loop. How does Virgin Hotel live up to the high standards set by other Virgin businesses? Indeed, one of the things that impresses me about the first Virgin Hotel in Chicago, is how reasonably priced the rooms are!

Hotels 87

Hotels Hospitality Travel Customer Experience Professionals 87

ijgolding

FEBRUARY 3, 2015

Customer Journeys Customer retention and loyalty CX Strategy Retail Travel changing consumer expectation customer expectation customer experience Debenhams emotional Emotional engagement making life difficult for customers Marriot wi-fi marriott Marriott Hotels'

Hotels 101

Hotels Travel Customer Retention Retail 101

ShepHyken

JULY 11, 2023

I stayed at a very nice hotel, and each night I tried to fall and stay asleep. I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. In this example, the hotel could offer free earplugs.

Hotels 118

Hotels Workshop Customer Service Training Communication 118

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group.

Contact Center 48

Contact Center Hotels Guest Experience Call Center 48

ShepHyken

AUGUST 1, 2023

His agent, Katie, referred to as a relationship manager, made a hotel reservation for a trip to Europe to work on a very important court case. Make it Unique – It’s customary for travel agencies to send clients a surprise welcome gift in their hotel room. It just has to be unexpected, appreciated, and memorable.

Hotels 117

Hotels Travel Workshop Reference 117

Smith+co CX

FEBRUARY 27, 2018

This seems to be happening in hospitality, particularly within the hotel experience. We are currently seeing non-hotel brands setting up hotels as an extension of their main customer experience. Sports stars have also dipped their toes with Ryan Giggs and Andy Murray launching their own hotels. Maybe it is.

Hotels 28

Hotels Brands Hospitality Sports 28

Comm100

JANUARY 25, 2018

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Not only do you need to consider how to create customer satisfaction survey questions specific to your hotel or establishment, you also need to consider who should receive your survey, and how to send it, as well as how to collate results.

Tourism 41

Tourism Hotels Customer Satisfaction Travel 41

NetBase

DECEMBER 3, 2018

Wondering how European Hotel Chains fared in 2018 and what to expect in 2019? Our 2018 European Hotel Chain Social Sentiment Report offers that and more, sharing insight around trends and trouble spots, while offering tactics top brands employ on social media to stay ahead of competitors and sentiment shared around 21 of them.

Hotels 45

Hotels Travel Tourism Social Media 45

Avaya

FEBRUARY 7, 2017

So, how can hotels stay ahead? As customers increasingly use digital channels to interact with the brands they love, it’s imperative that hotels can support a personalized, omnichannel experience that drives insight and engagement at the individual account level.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

Hotels 48

Hotels Contact Center Guest Experience Call Center 48