TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Mark produced and led global customer experience programs leveraging NPS and a closed-loop process improvement at multiple companies.

2023 41

2023 Management Automotive Leadership 41

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). Well, the ACSI just reported that 70 percent of businesses that may or may not have focused on CX did not produce an increase in customer satisfaction scores.

Net Promoter Score 78

Net Promoter Score 2001 2002 Customer Satisfaction 78

Kustomer

FEBRUARY 29, 2024

In addition to customer support functionalities, Zendesk offers tools for sales and customer engagement, providing businesses with an integrated approach to managing the entire customer lifecycle within a single platform. Pricing starts at $29 per month per agent.

E Commerce 52

E Commerce 2024 E-support Feedback 52

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. CloudCherry.

2011 11

2011 E Commerce E-support 2008 11

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2001.

2006 10

2006 2003 2010 2005 10

SmartKarrot

FEBRUARY 3, 2022

Hi Platform is the leading customer relationship management platform in Brazil. It enables businesses to form stronger bonds with their customers. Nibo , among the most influential SaaS platforms in Brazil, offers efficient financial management solutions. Founded in: 2001. Founded in: 2012. Hi Platform.

E Commerce 10

E Commerce 2011 2012 2013 10

Grade.us

JUNE 17, 2019

April of 2001, we re-formed the company as Orbit Media Studios, now doing websites. So every lead generation site integrates with a customer relationship management system. Technology changes. I wanted to build websites and do things that combined the creative and technical, the heart and the science. They're fun.

Banking 39

Banking Magazine Books 2007 39