Customer Enthusiast

MAY 3, 2016

NPS is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix in 2003. Essentially, it identifies customers as being Promoters, Passives or Detractors of an organization, company or brand based on their likelihood to recommend it to others.

Net Promoter Score 58

Net Promoter Score Customer Service 2003 Hotels 58

ShepHyken

APRIL 30, 2018

Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. We Asked 30 CX Influencers if They Would Recommend the Net Promoter System by Anna Pogrebniak. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla.

Article 81

Article 2018 Net Promoter Score Customer Service 81

Steve DiGioia

SEPTEMBER 9, 2016

NPS is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix in 2003. Essentially, it identifies customers as being Promoters, Passives, or Detractors of an organization, company, or brand based on their likelihood to recommend it to others. Click to find out how. Quantifies Invisibility.

Customer Service 45

Customer Service Net Promoter Score NPS 2003 45