ShepHyken

JULY 28, 2017

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. As a result, it dismissed the new iPhone as a “mere consumer toy.” Online sales are expected to grow to more than $400 billion by 2018. In fact, at one point, a new store was becoming a Blockbuster every 24 hours.

Blog 79

Blog 2004 2006 Retail 79

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945.

Customer Service 111

Customer Service Social Media 2004 2005 111

ShepHyken

JANUARY 31, 2020

Millennials (also called Gen Y)- born in between 1982 and 2004. Often described as “traditionalists,” this consumer age group combines two generations—the “Greatest Generation,” also known as the GI generation, born in 1924 or earlier, and the “Silent Generation,” composed of individuals born in 1925–1945.

Customer Service 107

Customer Service Social Media 2004 2005 107

Retently

OCTOBER 19, 2018

The CCO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary. To make the customer truly feel valuable to the brand, the Chief Customer Officer unifies the way all employees view consumers. How Did the CCO Position Come to Be?

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

ChurnZero

JUNE 2, 2021

Salesforce started it and they went public in 2004. Slow down sales and marketing and you can get to breakeven. Even consumer (B2C) operates very differently. The reason we got to an ARR multiple in the first place is that most SaaS companies were actually unprofitable, whether they were cash flow positive or not. It matters.

B2B 98

B2B Webinar 2004 2020 98

Feedbackly

SEPTEMBER 26, 2018

Looking at Google’s search trends since 2004, we can see a steady increase in search popularity with a slight exponential curve – indicating that the interest will continue to grow more every year. Consumer Expectations. For good reason too. And companies are taking note. Popularity of Customer Experience.

Customer Experience 56

Customer Experience Social Media Feedback 2004 56

Amity

MARCH 26, 2018

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. In a lot of companies, Customer Success reports to Sales, and a common mistake is to organize customer segments along the same criteria, such as company size.

Customer Success 83

Customer Success 2004 Customers Sales 83

CSM Magazine

NOVEMBER 7, 2018

trillion in global sales and is expected to hit $4.5 Consumers are inundated with options of where to buy from and it’s more important than ever to differentiate your brand. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. trillion by 2021.

Engagement 40

Engagement 2004 Retail Competitive Advantage 40

Responsetek

MAY 4, 2018

Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with? He argues that eliminating consumer choice can greatly reduce anxiety for shoppers.

CEM 40

CEM 2004 Consumers Presentation 40

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. A lack of consumer preference for advance booking.

Hotels 40

Hotels Hospitality Loyalty Travel 40

C Space

OCTOBER 2, 2020

retail sales, up from 14% last year. Total digital sales in the U.S. holiday spend to be flat at an estimated $730 billion in sales. Carbon Thumbprint uses data modeling and AR to help consumers visualize the amount of CO2 their mobile data use contributes to carbon emissions. Often, it’s all three.

2020 40

2020 Brands 2030 Apparel 40

Service Untitled

MARCH 2, 2010

In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. Since consumers now can choose from a bank on nearly every corner, what sets a particular branch apart from another? Enlightened consumers have an infinite amount of choices.

Blog 41

Blog Banking 2010 2008 41

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. She has served clients as an independent consulting partner since 2004. His diversified experience includes significant client-side, consulting-side, and agency-side tenures.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. She has served clients as an independent consulting partner since 2004. His diversified experience includes significant client-side, consulting-side, and agency-side tenures.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

BirdEye

JANUARY 11, 2023

Also, since social media activities can be tracked and measured on most platforms, multi-location businesses can gain valuable insights into how effective their campaigns are as well as which locations are driving the most engagement and/or sales. Social media questions: The how? How many people use social media?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

C Space

JUNE 25, 2020

Less than a year after announcing the sale of its food delivery service Caviar , payments company Square has announced a new option for restaurants and retail stores using its payments hardware to have their products delivered to customers’ homes. “In Square announced the sale of Caviar to DoorDash for $410 million last August.

2020 52

2020 Brands Airlines Travel 52

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. This awareness and interest can be used to make sales right away like in TV and in the newspaper. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale.

Social Media 40

Social Media B2B B2C Sales 40

C Space

APRIL 28, 2020

million in sales when it reopened this weekend. This position makes it an interesting testing ground for how consumer behavior for high-end customers will change when stay-at-home orders lift. In recent weeks, online grocery delivery service Instacart has turned profitable for the first time ever, thanks to a massive sales increase.

2020 52

2020 Brands Wireless Social Media 52

Kayako

FEBRUARY 18, 2016

Make a customer, not a sale. Sales people are incentivized to win business. The key thing is, yes, the salesperson may have made their quota, but actually, the cost of that sale and the length that the customer stays with you, is it really worth it? We’re all consumers. Why support is more important than sales.

2004 55

2004 Webinar Sales Events 55

Magellan Solutions

MARCH 4, 2020

Complainants stressed that AMEX violated the Right to Financial Privacy Act and Consumer Protection Act. Support for small-business and consumer accounts only remained in India. In 2004, Telstra earned the ire of the government and trade unions. It’s retail banking operations include mortgages, consumer loans, and credit cards.

E Commerce 64

E Commerce E-support Call Center Government 64

Thematic

SEPTEMBER 6, 2018

Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty. It deployed NPS in the Consumer Business Unit (CBU), which is responsible for developing and marketing its Norton products which represent more than 30% of the company’s revenue.

Net Promoter Score 54

Net Promoter Score NPS Feedback Metrics 54

SmartKarrot

FEBRUARY 4, 2022

As a result, consumers end up having a positive experience when they interact with the business’ front-end executives. Founded in: 2004. The company offers a Software-as-a-Service (SaaS) suite that provides businesses with real-time data of their consumers. It also helps improve team communication. Founded in: 2018.

2006 10

2006 2003 2010 2005 10

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. Therefore, building emotional connections with today’s modern consumer is critical!

2021 147

2021 Marketing 2011 Hospitality 147

Alida

AUGUST 12, 2016

What are the consumer insight best practices when trying to engage millennials? Depending on what expert you talk to, this generation could be anyone born from 1982 to 2004 or from 1980 to 1995. What are the challenges in engaging millennial consumers? Here‰’s what you need to know: Who are millennials? Constant connection.

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

C Space

SEPTEMBER 16, 2020

sales grew 75% compared to last year, to $1 billion. Moulding founded Hut Group in 2004, gradually moving the business from selling CDs tax free online to running websites for other retailers such as Asda, Tesco and WH Smith. The Hut Group provides technology for brands such as Nestlé, Unilever and Danone to sell direct to consumers.

2020 40

2020 Brands Tourism Travel 40