Gainsight
MAY 29, 2024
Veeam, a modern data protection solution founded in 2005, is proof that both the immediate and ongoing benefits of peer-to-peer community engagement are critical for today’s organizations. Of course, online community grows exponentially in value over time, but there are immediate benefits that can’t be ignored.
ShepHyken
FEBRUARY 21, 2022
However, this can only be done by adding value to customer experiences which keeps them engaged and further paves the way for customer retention and loyalty. Content marketing plays a pivotal role in helping businesses in creating a loyal customer base and connecting with them effectively. READ MORE.
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Martin Hill-Wilson
MAY 27, 2015
From six in ten in 2005 to almost nine in ten today. People in the UK spent an average of 20 hours and 30 minutes online each week in 2014, over double the amount in 2005. From 30 minutes in 2005 to nearly two and a half hours in 2014. The headlines are impressive. The proportion of adults using the internet has risen by half.
CX Journey
MARCH 13, 2018
The good news is, more and more company leaders are starting to get that they need to focus on the customer experience; the bad news is, many – most – are still struggling with the concept , choosing instead to focus on sales, metrics, and maximizing shareholder value. The crazy thing is that they think that they are customer focused.
Service Untitled
OCTOBER 15, 2013
Obviously, one can’t join every social network on the Internet, so identifying those who need your product or service, and then joining and being active, will help to build a solid customer base and hear what people are saying about your product and services. Can personal customer service survive in a digital world?
Comm100
MARCH 2, 2022
There is confusion about erratic changes in customer preferences and price sensitivity, leading to losing sight of what is valuable to customers. An operational efficiency approach to CX can be a very inside-out approach to designing and delivering products, services, and experiences to customers based on policies and profits.
Comm100
FEBRUARY 13, 2018
Let’s explore the reasons why customer delight doesn’t always ensure customer loyalty, and what strategies you can use instead. The way a company perceives itself and its initiatives are usually worlds apart from the views of their customers. In 2005, Bain & Company surveyed 362 firms.
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