Confirmit

OCTOBER 2, 2017

These awards, “Achievement in Customer Excellence”, were founded in 2005 and the quality of the submissions has improved every year since then, with 2017 being no exception. New or old, each program is truly driving change across the business – improving processes, increasing efficiencies and driving significant ROI.

2005 40

2005 2017 Insurance Books 40

CX Journey

JANUARY 2, 2019

How do we show ROI? How do we show ROI? The #CX Perception Gap There’s this thing called the customer experience perception gap; it was uncovered by Bain back in 2005, and they referred to it as a "delivery gap." I outlined how each contributes. How Do You Measure #CX Success? How do we measure it?

2018 37

2018 2005 2019 ROI 37

ClearAction

NOVEMBER 13, 2014

The rise of the MO function was first observed by analyst firm IDC in its annual Tech Marketing Benchmarks study early in 2005, with industry guidance in the form of a detailed analysis and framework for the staffing requirements and responsibilities for this role’s contribution to the marketing organization.

Marketing 62

Marketing 2007 2009 2005 62

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: What do you know now about company culture that you wish you had known when it was 2005, 2006? What do you recommend individuals that are looking to get that budget to develop their company culture, invest in their people when the ROI isn’t so black and white? Those tend to be your core values.

Culture 60

Culture 2003 ROI Leadership 60

Comm100

FEBRUARY 6, 2018

However, company perception of phone support can be biased since 80% of companies believe that they deliver stellar customer support while only 8% of the customers agree, according to a 2005 survey by Bain & Company. The transition to live chat, social media and other forms of digital correspondence continues at an ever increasing pace.

Document 41

Document Advertising 2005 Article 41

Natalie Petouhof

FEBRUARY 11, 2016

News Corp bought Myspace for $580 million back in 2005. Time says the acquisition of Viant will help the company by being able to target ad delivery to the optimal audiences as well as to link devices back to real people and then converting ad spending to actual sales and closing the ROI loop. Viant is the parent company of Myspace.

2011 65

2011 Advertising 2005 2015 65

Currency Alliance

NOVEMBER 16, 2021

Relationships with suppliers, partners, dealing with customer issues, accounting, etc, needs to be proactively managed to optimize ROI. Therefore, most reward catalogs look like ecommerce stores from 2005. Management. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

Relationships with suppliers, partners, dealing with customer issues, accounting, etc, needs to be proactively managed to optimize ROI. Therefore, most redemption catalogs look like ecommerce stores from 2005. Management. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Natalie Petouhof

MARCH 6, 2017

Daniels’s other feature directing credits include his 2005 directorial debut “Shadowboxer” and the 2012 thriller “The Paperboy,” in addition to producing “Monster’s Ball,” for which Halle Berry won an Oscar. The film also made history, as Daniels became the first African-American to be nominated for the D.G.A.’s

Culture 40

Culture Competitive Advantage 2015 2012 40