2006 Communication Culture Feedback 
Customer Bliss
JANUARY 17, 2019
When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed. She had support from her C-Suite leaders, as the president saw the value of leading their external and internal facing communications with CX. Enjoy the show!
Daniel Group
AUGUST 19, 2020
These things can improve CX in the short-term , but a culture “tweak” is what is needed to make further improvements. Following is a story of what one client did to link Continuous Improvement (CI) efforts with their CX program and how the linkage has made a difference. Taking this step is a significant cultural change.
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Team HGS
SEPTEMBER 30, 2019
Increasingly we’re counted on to add value to customer communications to help get that story right. At HGS, we immerse ourselves in brand culture, vision, and values. HGS caters to this client culture, from seasonality (we manage staffing fluctuations from 280 to 420 agents during the holidays), to floor setup. Scott Yates.
Service Untitled
OCTOBER 28, 2010
Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? So how do structured data analysis feedbacks work?
Service Untitled
MAY 13, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Some companies use statistics to follow trends.
Service Untitled
OCTOBER 25, 2010
Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?
Service Untitled
MARCH 10, 2010
The fine line between creativity and communication makes the message memorable. The offbeat humor fits the quirky culture of Zappos. Every year each employee is required to write a short essay about the culture of the company. Service Untitled The blog about customer service and the customer service experience.
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