2006 Customer Satisfaction Feedback Loyalty 
Retently
SEPTEMBER 17, 2018
Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. By understanding why and how Apple achieves high customer loyalty, you can create a process that improves customer satisfaction in your own company. Yes, it seems it is.
ProProfs Chat
FEBRUARY 13, 2020
Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.
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SurveySensum
SEPTEMBER 8, 2023
In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This includes referral programs, loyalty programs, etc.
GetFeedback
JANUARY 12, 2020
What’s behind the improved performance is what some call the “loyalty effect.” Great experiences lead to higher levels of customer loyalty which, over time, not only increases revenue growth but also reduces costs. . Just fixing everything reported by customers is not necessarily the best way to proceed.
Customer Bliss
APRIL 11, 2017
While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Fred Reichheld had already written several books on loyalty. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit.
Bob Hayes
MAY 7, 2018
Third, the NPS is insufficient in measuring the multidimensional nature of customer loyalty. In 2003, the Net Promoter Score (NPS) was formally introduced by Fred Reichheld, and, today, it is used by many of today’s top businesses to monitor and manage customer relationships. NPS Background. NPS Methodology.
Bob Hayes
MAY 7, 2018
Third, the NPS is insufficient in measuring the multidimensional nature of customer loyalty. In 2003, the Net Promoter Score (NPS) was formally introduced by Fred Reichheld, and, today, it is used by many of today’s top businesses to monitor and manage customer relationships. NPS Background. NPS Methodology.
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