2006 Customer Service Customer Service Training Management 
Customer Bliss
JULY 3, 2018
In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies.
Steve DiGioia
NOVEMBER 27, 2017
…no wonder why customer service is so bad – my rant! This original article was written by Steve DiGioia. We have turned into a group of inconsiderate, rude, thoughtless, disrespectful and egocentric miserable people. The worst traits of one’s personality show when presented with a “great deal” on a TV, toaster oven or pair of sneakers.
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ijgolding
FEBRUARY 4, 2016
It was also going to make it a lot easier for the accommodation owners too, but I had a lot of persuading, supporting and coaching to do with many of the accommodation providers (stakeholder management & influencing as we now know it!). …and countless other weird and wonderful questions!
Service Untitled
OCTOBER 13, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? “I’m very fussy about what I eat, but I also expect good service.
Myra Golden
AUGUST 29, 2016
If you work in customer service, effective complaint handling is crucial. One poorly handled problem or complaint can send a customer running for the competition. Consider the following: A customer who goes to the effort to complain, but remains dissatisfied is usually 50% less loyal than someone who did not bother to complain.
Myra Golden
AUGUST 29, 2016
If you work in customer service, effective complaint handling is crucial. One poorly handled problem or complaint can send a customer running for the competition. Consider the following: A customer who goes to the effort to complain, but remains dissatisfied is usually 50% less loyal than someone who did not bother to complain.
Service Untitled
OCTOBER 11, 2010
Service Untitled The blog about customer service and the customer service experience. By 1976, the opening of the Four Seasons in San Francisco which entered into a management contract for The Clift already defined true luxury. When the Four Seasons in Washington, D.C.
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