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Illustrating the ROI of CX

Second to None

Compared to clear-cut investments, the ROI of CX can appear to be ambiguous. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. Tempkin Group examined over 300 companies across 20 industries to illustrate the relationship between ROI and CX.

ROI 54
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Illustrating the ROI of CX

Second to None

Compared to clear-cut investments, the ROI of CX can appear to be ambiguous. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. Tempkin Group examined over 300 companies across 20 industries to illustrate the relationship between ROI and CX.

ROI 48
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Meet the 2020 Markie Awards Finalists and Winners

Oracle

According to Tarkoff, “The Markie Awards were created in 2007 to celebrate achievements in digital marketing.” The Thinker Award for Best Innovation in Marketing . The Upshot Award for Best Demonstrated ROI in Marketing. The Thinker Award for Best Innovation in Sales. Finalists: Advisor Group. Healthgrades.

2020 75
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Markies Monday: 3 Ways to Win a Markie Award

Oracle

The Thinker Award for Best Innovation in CX (Marketing). The Upshot Award for Best Demonstrated ROI (Marketing). The Thinker Award for Best Innovation in CX (Sales). The Upshot Award for Best Demonstrated ROI (Sales). The Thinker Award for Best Innovation in CX (Service and Field Service). Be creative.

2020 76
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

2020 132