Guest Blog: In the CX world, tracking these metrics is a way of life!
ShepHyken
MAY 26, 2017
Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 A couple of years ago, these metrics had a proclivity towards transactions and sales. They know when they are doing a great job, and more importantly, they know when they aren’t. Shep Hyken.
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