Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Chattermill

MAY 12, 2019

Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike. Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

SmartKarrot

MAY 11, 2021

There is a need for a unique capacity to manage and experience this surge of growth called hypergrowth. Izosimov in 2008 for an article in Harvard Business Review, hypergrowth means ‘the steep part of the S-curve that young industries experience that sets them from losers.’. Focus on mission and Culture. What is Hypergrowth?

2008 10

2008 Innovation 2013 Customer Centricity 10

Bold360

DECEMBER 1, 2016

Webb is a certified management consultant who works with the top brands in the world. He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. Ben Harris. Angie Stocklin.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

2020 19

2020 2019 2002 2008 19

Kustomer

NOVEMBER 12, 2020

And I was working in publishing many moons ago and it was a big publishing company and I was rising up the ranks well, and I had a pretty big team and across multiple cities, but I just wasn’t feeling the culture or just the industry, so to speak. And this is back in 2008, 2007, and YouTube was only a year old.

2008 52

2008 Innovation Customer Service Leadership 52

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention.

Metrics 72

Metrics Webinar 2009 2008 72

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Adam was the first person to reach 200 Accepted Solutions.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Adam was the first person to reach 200 Accepted Solutions.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Adam was the first person to reach 200 Accepted Solutions.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Adam was the first person to reach 200 Accepted Solutions.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Adam was the first person to reach 200 Accepted Solutions.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Adam was the first person to reach 200 Accepted Solutions.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. Adam was the first person to reach 200 Accepted Solutions.

2006 40

2006 2008 2005 2007 40