Lithium

JULY 27, 2022

uCern was started in 2009 on the Jiva platform, and at that time we let anyone create a group. I would NEVER recommend this for a community. We are currently looking at archiving more inactive groups and realigning our community structure based on feedback we have received. Not a good idea. It is not easy.

2009 52

2009 2018 Management Feedback 52

ThriveableBiz

JANUARY 18, 2023

Four types of customers There’s an excellent 2009 Harvard University study by Professor John Quelch and Research Associate Katherine E. People are usually very willing to give you feedback, especially if you have an existing relationship - which is a whole other topic! Communicate, share tips.

2009 98

2009 Insights Books Social Media 98

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Measurement 40

Measurement Effort Score 2009 Webinar 40

Middlesex Consulting

DECEMBER 14, 2015

Does user “context” shed light on high cost installation types like cement plants for analytical equipment or heavy construction equipment for communications gear? But there is a much better way to establish targets – based on your customer’s feedback.

This Are repair costs decreasing? Operational Data

.

2009 60

2009 Financial Call Center Loyalty 60

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. It was that there was a new level of open, honest, genuine and authentic communication.

ROI 49

ROI 2009 2008 2016 49

Second to None

MARCH 8, 2019

Similarly, a 2015 Glassdoor study found that firms ranked on their “Best Places to Work” list overshadowed the S&P 500 from 2009-2015 by as much as 123.3 There should be a flowing exchange of respect across all levels and departments to ensure proper treatment and consistent communication. 2] Employee Burnout.

2015 48

2015 2009 Financial 2018 48

Waypoint Group

OCTOBER 17, 2019

Recognizing the need to create more customer advocates (“Promoters”) and improve retention, Reciprocity wanted to better utilize u nbiased feedback from the customer contacts that matter most (that is, Buying Committee members, not just end-users) to drive its product, customer experience and company. Seeking trustworthy feedback.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Middlesex Consulting

DECEMBER 14, 2015

Does user “context” shed light on high cost installation types like cement plants for analytical equipment or heavy construction equipment for communications gear? But there is a much better way to establish targets – based on your customer’s feedback. Are repair costs decreasing? Operational Data.

2009 60

2009 Call Center Financial Loyalty 60

Customer Guru

FEBRUARY 23, 2018

This article is framed in a question-answer format; please feel free to share your feedback on the article too. When Zoona was first launched in Zambia in 2009, there was a post office and money transfer service called Swift Cash, but it used to have very long queues and high charges. Can you tell me what Zoona is?

Marketing 112

Marketing Customer Experience Financial Banking 112

Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. Communication/Customer Engagement. CSAT/Feedback/NPS. Sales tools like CRMs and customer communication.

Customer Success 60

Customer Success 2019 2011 2009 60

Service Untitled

OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. Companies need to fix the problem, fire suppliers, establish new procedures, hire new personnel, and communicate to the world that this will never happen again. If a product fails, use feedback to improve it. So what do these examples teach us?

Blog 43

Blog Brands 2010 2006 43

Qualtrics

NOVEMBER 20, 2019

It also represents a 14% increase in online year-on-year sales, and a huge $150 billion more than was spent in 2009. Clearly communicate key dates and information. This simple set of actions provides meaningful communications that customers genuinely appreciate. Consumers choose to use digital for the convenience it offers.

2009 20

2009 Social Media Sales Consumers 20

Service Untitled

OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?

Blog 44

Blog Social Media 2010 Customer Relationship Management 44

Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.

Blog 41

Blog Airlines 2009 2010 41

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Blog 41

Blog Measurement 2006 2009 41

Service Untitled

MARCH 31, 2010

Some hideous stories released told of a toll collector not wanting to make change for a $1.75 toll from a twenty-dollar bill and then throwing the change and telling the driver to get his change from the road and die, or another toll collector demanding a driver to submit to a strip search because she entered the wrong toll lane.

Blog 41

Blog 2009 2008 2010 41

Service Untitled

MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience.

Information 40

Information Blog 2006 2009 40

Service Untitled

FEBRUARY 17, 2009

Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Home About Service Untitled Subscribe for Free Consulting Contact Archives Make it easy for everyone.

Blog 40

Blog 2008 2006 2009 40

Service Untitled

APRIL 2, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? Service Untitled The blog about customer service and the customer service experience.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

AUGUST 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Crazy Drive-through Experience Douglas August 07, 2009 Customer Service Experience , Specific Companies 1 Comment I went to the drive-through at McDonald’s not that long ago and had what had to be one of the most absurd customer service experiences I’ve ever had.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

JULY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs.

Blog 45

Blog 2006 2009 2010 45

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

SEPTEMBER 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.

Blog 41

Blog Customer Service Call Center 2006 41

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites. They might take you up on it.)

Blog 40

Blog 2006 2009 Hotels 40

BirdEye

OCTOBER 6, 2023

Poor communication Things can fall apart if you don’t communicate clearly. You’ll earn a bad reputation if you alienate your customers with poor communication. Online reputation management software monitors customer feedback across numerous online channels to spot complaints early. How do you identify reputational risks?

Social Media 57

Social Media Airlines 2009 Financial 57

Grade.us

SEPTEMBER 17, 2019

This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. Please share your feedback with us? Share your feedback here: [ Review Funnel Link ]. Would you be willing to share your feedback either way? Share your feedback here: [ Review Funnel Link ] [ Your Signature ].

Automotive 34

Automotive Competitive Advantage 2009 Advertising 34

SmartKarrot

FEBRUARY 15, 2022

His services include personnel training, customer feedback program implementation, and customer service culture development. She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. He is the senior director of digital communications strategy at New Relic, Inc. Martin Hill.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Service Untitled

MARCH 24, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

MARCH 20, 2009

Service Untitled The blog about customer service and the customer service experience.

Blog 40

Blog 2006 2009 Guest Experience 40

Service Untitled

AUGUST 31, 2009

Service Untitled The blog about customer service and the customer service experience.

Blog 40

Blog 2006 2009 2010 40

Service Untitled

MARCH 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service.

Blog 42

Blog 2006 2009 2010 42

Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience.

Blog 41

Blog 2006 2009 2010 41

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries.

Blog 52

Blog Customer Service Poor Customer Service 2006 52

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Service Untitled The blog about customer service and the customer service experience.

Blog 41

Blog 2007 2006 2009 41